State Bank of India (SBI) is an Indian multinational public sector bank and financial services statutory body headquartered in Mumbai, Maharashtra. SBI is the 48th largest bank in the world by total assets and ranked 221st in the Fortune Global 500 list of the world’s biggest corporations of 2020, being the only Indian bank on the list. It is a public sector bank and the largest bank in India with a 23% market share by assets and a 25% share of the total loan and deposits market. It is also the tenth largest employer in India with nearly 250,000 employees. On 14 September 2022, State Bank of India became the third lender (after HDFC Bank and ICICI Bank) and seventh Indian company to cross the ₹ 5-trillion market capitalisation on the Indian stock exchanges for the first time.
The bank descends from the Bank of Calcutta, founded in 1806 via the Imperial Bank of India, making it the oldest commercial bank in the Indian subcontinent. The Bank of Madras merged into the other two presidency banks in British India, the Bank of Calcutta and the Bank of Bombay, to form the Imperial Bank of India, which in turn became the State Bank of India in 1955. Overall the bank has been formed from the merger and acquisition of more than twenty banks over the course of its 200 year history. The Government of India took control of the Imperial Bank of India in 1955, with Reserve Bank of India (India’s central bank) taking a 60% stake, renaming it State Bank of India.
Official Customer Care & Support Information
| Office Address | स्टेट बैंक भवन, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021 |
| Registered Address | स्टेट बैंक भवन, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021 |
| Contact Number | 1800 11 2211 |
| Customer Care Number | 1800 1234 |
| Other Service Through Dedicated Tall-Free Number | 18002100 |
| International Tall-Free Number | 1800112211 |
| Email ID General Manager | [email protected] |
| Email ID Customer Care | [email protected] |
| Contactcentre Mail Id | [email protected] |
| To Block Your Card | [email protected] |
| PMJDY Grievance Redressal | [email protected] |
| Working Hours | Monday to Friday: 10:00 AM to 4:30 PM |
| Website | https://sbi.co.in/ |
| Download App | https://play.google.com/store/apps/details?id=com.sbi.lotusintouch&pcampaignid=web_share |
SBI History
The roots of State Bank of India lie in the first decade of the 19th century when the Bank of Calcutta (later renamed the Bank of Bengal) was established on 2 June 1806. The Bank of Bengal was one of three Presidency banks, the other two being the Bank of Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1 July 1843). All three Presidency banks were incorporated as joint stock companies and were the result of royal charters. These three banks received the exclusive right to issue paper currency till 1861 when, with the Paper Currency Act, the right was taken over by the Government of India. The Presidency banks amalgamated on 27 January 1921, and the re-organised banking entity took as its name Imperial Bank of India. The Imperial Bank of India remained a joint-stock company but without Government participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of India, which is India’s central bank, acquired a controlling interest in the Imperial Bank of India. On 1 July 1955, the Imperial Bank of India became the State Bank of India. In 2008, the Government of India acquired the Reserve Bank of India’s stake in SBI so as to remove any conflict of interest because the RBI is the country’s banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act. This made eight banks that had belonged to princely states into subsidiaries of SBI. This was at the time of the First Five Year Plan, which prioritised the development of rural India. The government integrated these banks into the State Bank of India system to expand its rural outreach. In 1963 SBI merged State Bank of Jaipur (est. 1943) and State Bank of Bikaner (est.1944).
SBI has acquired local banks in rescues. The first was the Bank of Bihar (est. 1911), which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975, SBI acquired Krishnaram Baldeo Bank, which had been established in 1916 in Gwalior State, under the patronage of Maharaja Madho Rao Scindia. The bank had been the Dukan Pichadi, a small moneylender, owned by the Maharaja. The new bank’s first manager was Jall N. Broacha. In 1985, SBI acquired the Bank of Cochin in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of Travancore, already had an extensive network in Kerala.
State Bank of India logo was designed by NID in 1971
National Institute of Design, Ahmedabad designed the SBI logo in 1971.
There was, even before it actually happened, a proposal to merge all the associate banks into SBI to create a single very large bank and streamline operations.
The first step towards unification occurred on 13 August 2008 when State Bank of Saurashtra merged with SBI, reducing the number of associate state banks from seven to six. On 19 June 2009, the SBI board approved the absorption of State Bank of Indore, in which SBI held 98.3%. (Individuals who held the shares prior to its takeover by the government held the balance of 1.7%.)
The acquisition of State Bank of Indore added 470 branches to SBI’s existing network of branches. Also, following the acquisition, SBI’s total assets approached ₹10 trillion. The total assets of SBI and the State Bank of Indore were ₹9,981,190 million as of March 2009. The process of merging of State Bank of Indore was completed by April 2010, and the SBIndore branches started functioning as SBI branches on 26 August 2010.
On 7 October 2013, Arundhati Bhattacharya became the first woman to be appointed Chairperson of the bank. Mrs. Bhattacharya received an extension of two years of service to merge into SBI the five remaining associate banks.
IVRS Menu No. 1800 1234
Select your preferred language: Hindi, English, Punjabi, Bangla & for other language press 9
- Press 0- To block your atm card, upi, internet banking
- Press 1- To get account balance and statement
- Press 2- For atm card and check book services
- Press 3- For interest certifiacte, phone banking, internet banking and sbi yono
- Press 4- For loans deposits, feedback and complaints
- Press *- To repeat
SMS service for registered in whatsapp banking
SBI WhatsApp Banking services have been launched to address all your Banking querie-
- Scan the QR using your mobile and avail the services, you will be prompted to send
“Hi” from your WhatsApp Number to 9022690266 and follow the instructions given
by the Chat-Bot
OR
- Send an SMS in the following format “WAREG< >ACCOUNT NUMBER” to
7208933148 from your registered mobile number and follow the steps.- If registration is successful then you will get a confirmation message on your
Whatsapp linked to your registered mobile number
- If registration is successful then you will get a confirmation message on your
Borrower’s Helpline
Helpline for existing borrowers of Personal Banking, SME and Agriculture segments for enquiring about
their borrowal accounts.Table Search:
| Name Of Circle | Helpline Number |
|---|---|
| Ahmedabad | 1800-233-7688 |
| Bangalore | 080-22749254 |
| Bhopal | 0755-2552819 |
| Bhubaneshwar | 0674-2392960 |
| Chandigarh | 0172-4567248 |
| Chennai | 18004254424 |
| Guwahati | 9678085602 |
| Hyderabad | 9959097956 |
| Kolkata | 1800-345-3455 |
| Lucknow | 0522-2611778 |
| Mumbai | 022-26445039 |
| New Delhi | 011-23368599 |
| Patna | 0612-2219616 |
| Thiruvananthapuram | 04712319909 |
Domestic SMS Services
| Service Name | Keywards |
|---|---|
| One Time Registration Process | Send SMS, ‘REG Account Number’ to 7208933148 |
| Balance Enquiry | Missed Call or send an SMS ‘BAL’ to 9223766666 |
| MOD Balance Enquiry | Send SMS “MODBAL” to “9223766666” to get available balance and MOD balance as response through SMS |
| Mini Statement | Missed Call or send an SMS ‘MSTMT’ to 9223766666 |
| Cheque Book Request Acknowledgement | Send message “CHQREQ” to 7208933145 |
| E-Statement – last 6 month | Send an SMS ‘ESTMT <space> <Account Number> <space> <code> to 7208933145 |
| Education Loan Interest Certificate | Send SMS ELI <space> <Account Number> <space> <code> to 7208933145 |
| Home Loan Interest Certificate | Send SMS HLI <space> <Account Number> <space> <code> to 7208933145 |
| Full list of Services | Send SMS “HELP” to “917208933145” |
| Language Change (Hindi/English) | For Language Change (Hindi/English) send message Hindi for Hindi language & English for English language to 7208933148 |
| Green Pin | Send SMS from registered mobile number in the below format, PIN CCCC AAAA to 567676 |
| Loans | SMS ‘HOME’ /‘CAR’/ ‘Personal’/ ‘Gold’ / ‘SME’ to 7208933145 7208933140 for Home Loan 7208933141 for Car Loan 7208933143 for Gold Loan 7208933142 for Personal Loan 7208933144 for SME |
| De-Registration Process | SMS ‘DREG ’ to 7208933148 |
International SMS Services
| Service Name | Keywards |
|---|---|
| One Time Registration Process | Send SMS, ‘REG Account Number’ to 8422833333 |
| De-Registration Process | SMS ‘DREG ’ to 8422833333 |
| Balance Enquiry | Missed Call or send an SMS ‘BAL’ to 9220055222 |
| Mini Statement | Missed Call or send an SMS ‘MSTMT’ to 9220055333 |
| MOD Balance Enquiry | Send SMS “MODBAL” to “ 9220055222” |
| Full List of Services | Send SMS “HELP” to “8108511111” |
| ATM Card Configuration | ATM Card Blocking – To block atm card, send an SMS from registered mobile number as ‘BLOCKXXXX’ to 567676 (XXXX represents last 4 digit of the card number). |
| Send an SMS ‘SWON/SWOFF ATM/POS/ECOM/INTL/DOM/NFC xxxx(last 4 digits(5 digits in case of NFC) of Customer’s debit card no). to 8422933333 SWON: Switch on Swoff: Switch off |
NRI (Customer Care Number)
| Country | Contact Number |
|---|---|
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-849 |
| Germany | 800-183-0736 |
| Hong Kong | 800-932-045 |
| India | 18004253800 1800 11 2211 +91-80-26599990 (chargeable) |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
All Circle Nodal Officer
| Circle | Network | Network Nodal Officer | Telephone Number | Fax Number | Contact Details | Address |
|---|---|---|---|---|---|---|
| Ahmedabad | 1 | General Manager NW-I | 079-25506577 | 079-25506577 | [email protected] | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Ahmedabad | 2 | General Manager NW-II | 079-25500673 | 07925503172 | – | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Ahmedabad | 3 | General Manager NW-III | 079-25506705 | 079-25507613 | 079-25506050, 079-25509103 | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Amaravati | 1 | General Manager NW-I | 040-23387873 | [email protected] | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 | |
| Amaravati | 2 | General Manager NW-II | 040-23387235 | 040-23314902 | – | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 |
| Amaravati | 3 | General Manager NW-III | 040-23387373 | 040-23387350, 040-23387268 | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 | |
| Bengaluru | 1 | General Manager NW-I | 080- 25943028 | [email protected] | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bengaluru | 2 | General Manager NW-II | 080- 25943038 | – | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bengaluru | 3 | General Manager NW-III | 080- 25943584 | 080-25943126 | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bhopal | 1 | General Manager NW-I | 0755-2575261 | 0755-4288010 | [email protected] | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhopal | 2 | General Manager NW-II | 0755-2575987 | 0755-2764693 | – | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhopal | 3 | General Manager NW-III | 0755-2575983 | 0755-2763290 | 0755-2575226, 0755-2575229 | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhubaneswar | 1 | General Manager NW-I | 0674 6772100 | [email protected] | State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar – 751001 | |
| Bhubaneswar | 2 | General Manager NW-II | 0674 2600507 | 0674-2600554, 0674-2600682 | State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar – 751001 | |
| Chandigarh | 1 | General Manager NW-I | 0172-4567602 | [email protected] | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chandigarh | 2 | General Manager NW-II | 0172-4567652 | 0172-4567120, 0172-4567075 | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chandigarh | 3 | General Manager NW-III | 0172-4567682 | – | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chennai | 1 | General Manager NW-I | 044-28308733 | [email protected] | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Chennai | 2 | General Manager NW-II | 044-28308807 | – | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Chennai | 3 | General Manager NW-III | 044-28308956 | 044-28308409, 044-28308488 | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Delhi | 1 | General Manager NW-I | 011-23341852 | [email protected] | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | |
| Delhi | 2 | General Manager NW-II | 011-23407250 | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | ||
| Delhi | 3 | General Manager NW-III | 011-23407680 | 011-23407121, 011-23407227 | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | |
| Guwahati | 1 | General Manager NW-I | 0361-2237556 | [email protected] | State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 | |
| Guwahati | 2 | General Manager NW-II | 0361-2237531 | 0361-2237663, 0361-2237513 | State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 | |
| Hyderabad | 1 | General Manager NW-I | 040-23466511 | 040-24756988 | [email protected] | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 |
| Hyderabad | 2 | General Manager NW-II | 040-23466521 | 040-23466524 | 040-23466513, 040-24751010 | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 |
| Jaipur | 1 | General Manager NW-I | 0141-2227353 | [email protected] | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Jaipur | 2 | General Manager NW-II | 0141-2256305 | – | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Jaipur | 3 | General Manager NW-III | 0141-2256381 | 0141-2256326 | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Kolkata | 1 | General Manager – NW-1 | 033-22438241 | [email protected] | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | |
| Kolkata | 2 | General Manager – NW-2 | 033-22435743 | 033-22108322 | – | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 |
| Kolkata | 3 | General Manager – NW-3 | 033-22436524 | 033-22489333, 9674710403 | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | |
| Lucknow | 1 | General Manager – NW-1 | 0522 – 2295142 | [email protected] | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 2 | General Manager – NW-2 | 0522 – 2200316 | – | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 3 | General Manager – NW-3 | 0522 – 2295132 | 0522-2295391, 0522-2295392, 0522-2295395 | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 4 | – | – | – | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Maharashtra | 1 | General Manager NW-I | 022-26445501 | [email protected] | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Maharashtra | 2 | General Manager NW-II | 022-67514545 | – | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Maharashtra | 3 | General Manager NW-III | 022-67514503 | 022-26445626, 022-67514142, 022-67514137 | – SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Mumbai | – | General Manager NW-I | 022-67514403 | 022-26444401 | [email protected] | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. |
| Mumbai | – | General Manager NW-II | 022- 67514407 | 022-26445402 | 022-26445863, 022-26445864 | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. |
| Patna | 1 | General Manager NW-I | 0612-2219179 | [email protected] | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Patna | 2 | General Manager NW-II | 0612-2209005 | – | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Patna | 3 | General Manager NW-III | 0612-2209008 | 0612-2219469 | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Thiruvananthapuram | 1 | General Manager NW-I | 0471-2192604 | [email protected] | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Thiruvananthapuram | 2 | General Manager NW-II | 0471-2192605 | – | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Thiruvananthapuram | 3 | General Manager NW-III | 0471-2192606 | 0471-2192666, 945701600 | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Toll Free Nos: 1800112211, 18004253800. Toll number: 080 26599990 | ||||||
| Designated e-mail addresses for lodging complaints: [email protected], [email protected] | ||||||
| Designated number for SMS Unhappy Services: 8008202020. | ||||||
| SMS to be sent to 567676 for complaint status. | ||||||
Principal Nodal Officer
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Contact No: 022-22741216
Email Id – [email protected].
Customer Care Numbers for SBI
| Delhi | 9810198101 |
| UP East | 9935199351 |
| UP West | 9897098970 |
| Punjab | 9815098150 |
| Haryana | 9896098960 |
| Himachal Pradesh | 9816098160 |
| Assam | 9954099540 |
| Bihar | 9934099340 |
| Jammu and Kashmir | 9906099060 |
| Karnataka | 9845098450 |
| Kerala | 9895198951 |
| Kolkata | 9831098310 |
| Madhya Pradesh | 9893098930 |
| Maharashtra | 9890098900 |
| Andhra Pradesh | 9849098490 |
| Mumbai | 9892098920 |
| Orissa | 9937099370 |
| TN / Chennai | 9894198941 |
| Rajasthan | 9950099500 |
| Gujarat | 9898098980 |
| Shillong | 9862098620 |
| West Bengal | 9933099330 |
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