OYO Rooms also known as OYO Hotels & Homes, is an Indian multinational hospitality chain of leased and franchised hotels, homes, and living spaces. Founded in 2012 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels. As of January 2020, it has more than 43,000 properties and 1 million rooms across 800 cities in 80 countries.
Official Customer Care & Support Information
| Registered Address | 9th Floor, Spaze Palazo, Sector-69 Gurgaon Haryana Pin Code 122001 |
| Customer Care Number | 93139 31393 |
| Alternate Support | 01246201170 |
| Contact Support | 01246201600 |
| Corporate Enquiry | 9069116116 |
| Corporate Booking | 7053070530 |
| Email ID | [email protected] |
| Support | [email protected] |
| Booking related queries | [email protected] |
| Corporate Enquiry | [email protected] |
| Corporate Booking | [email protected] |
| Website | https://www.oyorooms.com/ |
| For Help | https://www.oyorooms.com/yo/ |
| Download App | https://play.google.com/store/apps/details?id=com.oyo.consumer |
IVRS Menu No. 93139 31393
- Press 1 : To make a new booking
- Press 2 : If you need help on upcoming booking
- Press 3 : For listening in hindi
Cancellation
- Customer can cancel booking using the OYO website or mobile app.
- The applicable refund amount will be credited to customer within 7-14 working days.
- OYO reserves the right to debit from OYO Money account, in case of cancellation amount being higher than
money already paid by customer.
OYO Rooms History
In 2012, Ritesh Agarwal launched Oravel Stays as an equivalent to Airbnb, later renamed to OYO in 2013. Shortly after launching Oravel Stays, Ritesh Agarwal received a grant of $100,000 as part of the Thiel Fellowship, a two-year program from PayPal co-founder Peter Thiel.
In 2019, OYO had over 17,000 employees globally, of which approximately 8000 are in India and South Asia. OYO Hotels & Homes was a full-fledged hotel chain that leases and franchises assets. The company invests in capex, hires general managers to oversee operations and customer experience, and generates around a million job opportunities in India and South Asia alone. OYO set up 26 training institutes for hospitality enthusiasts across India in 2019.
In April 2019, the company announced the launch of OPEN programme, an initiative for its partner hotels to help them reach their business goals. It further Introduced an upgraded Co-OYO app for hotel partners to provide complete visibility on all business & customer metrics.
In June 2021, Oyo Rooms collaborated with Yatra, Airbnb, and EaseMyTrip to form the Confederation of Hospitality, Technology and Tourism Industry (CHATT), an industry body for the tourism sector of India.
In October 2021, OYO appointed paralympian Deepa Malik as an independent director on the company’s board of directors. In December 2021, OYO onboarded former State Bank of India (SBI) Chairman Rajnish Kumar as its strategic group advisor.
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