Zomato is an Indian multinational restaurant aggregator and food delivery company. It was founded by Deepinder Goyal and Pankaj Chaddah in 2008. Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022–23. Zomato rivals Swiggy in food delivery and hyperlocal space.
Official Customer Care & Support Information
| Registered Address | Zomato Media Private Limited 22nd Floor, One Horizon Centre, Golf Course Road, DLF Phase V, Gurgaon, Haryana – 122003 |
| Advertisement | 8039654500 |
| Email ID | [email protected] |
| General Queries | [email protected] |
| Business Enquiries | [email protected] |
| Website | https://www.zomato.com/ |
| Download App | https://play.google.com/store/apps/details?id=com.application.zomato |
Zomato History
Zomato was founded as FoodieBay in 2008 by Deepinder Goyal and Pankaj Chaddah who worked for Bain & Company. The website started as a restaurant-listing-and-recommendation portal. They renamed the company Zomato in 2010 as they were unsure if they would “just stick to food” and also to avoid a potential naming conflict with eBay.
In 2011, it expanded across India to Delhi NCR, Mumbai, Bangalore, Chennai, Pune, Ahmedabad and Hyderabad. In 2012, it expanded operations internationally in several countries, including the United Arab Emirates, Sri Lanka,[11] Qatar, the United Kingdom, the Philippines, and South Africa. In 2013, it expanded in New Zealand, Turkey, Brazil and Indonesia, with website and apps available in Turkish, Portuguese, Indonesian and English languages. In April 2014, it was launched in Portugal, which was followed by launches in Canada, Lebanon and Ireland in 2015.
In January 2015, Zomato acquired Seattle-based restaurant discovery portal Urbanspoon, which led to the firm’s entry into the United States and Australia. This U.S. expansion brought Zomato into direct competition with similar models such as Yelp and Foursquare.
In February 2017, the firm announced plans to launch Zomato Infrastructure Services, a cloud kitchen infrastructure service to help partner restaurants expand their presence without incurring any fixed costs. Later that year, it introduced a paid membership program called Zomato Gold using which subscribers could get offers and discounts on dining and food delivery at Zomato’s partner restaurants.
In 2018, Zomato shut down operations of Zomato Infrastructure Services. The company then acquired WOTU and rebranded it as Hyperpure to supply food ingredients such as grains, vegetables and meat to restaurants from its warehouses. In December 2018, Zomato launched its annual multi-city food and entertainment carnival called Zomaland.[
In March 2019, Zomato sold its UAE food delivery business to Talabat. In September 2019, the firm laid off almost 10% of its workforce (540 people) tending to back-end activities like customer service, merchant and delivery partner support functions.
In April 2020, due to a fall in food delivery and rising demand for online grocery ordering amid the COVID-19 pandemic, Zomato began delivering groceries and essentials under a service named Zomato Market in 80+ cities across India. In April 2020, it introduced contactless dining at its partner restaurants. In May 2020, Zomato also began delivering alcohol in West Bengal, Jharkhand and Odisha after obtaining the permission of the governments in these states. In May 2020, Zomato further laid off 520 employees due to the COVID-19 pandemic.
In August 2022, Zomato launched a service called Intercity Legends in Delhi NCR that allowed users to have food delivered from famous restaurants in other cities within a few days.[46] In November 2022, Zomato introduced Zomato Pay feature, which allowed users to make payments at partner restaurants and avail offers, and partner restaurants to promote themselves.
Circa February 2023, Zomato ceased operations in Australia, while announcing that their operations in India and the UAE were continuing.
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