Swiggy is an Indian online food ordering and delivery platform. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 500 Indian cities as of September 2021. Besides food delivery, the platform also provides on-demand grocery deliveries under the name Instamart, and same-day package delivery service called Swiggy Genie.
Official Customer Care & Support Information
| Registered Address | Swiggy Office – Block I and J, 3rd floor, Outer Ring Road Kaverappa Layout, Devarabisanahalli, Kadabeesanahalli Bengaluru, KA 560103 |
| For Partner Onboarding Support | 080-4670 6906 |
| Partner support | 080-6746 6771 |
| Alternate No. Partner support | 080-6817 9777 |
| Email ID | [email protected] |
| Website | https://www.swiggy.com/ |
| Download App | https://play.google.com/store/apps/details?id=in.swiggy.android |
Swiggy History
In 2011, Sriharsha Majety and Nandan Reddy designed an e-commerce website called Bundl to facilitate courier service and shipping within India. Bundl was halted in 2014 and rebranded to enter the food delivery market. At the time, the food delivery sector was in turmoil as several notable startups, such as Foodpanda, TinyOwl and Ola Cafe were struggling. Majety and Reddy approached Rahul Jaimini, formerly with Myntra, and founded Swiggy in August 2014.
In January 2017, Swiggy started its cloud kitchen chain called “The Bowl Company”. In November 2017, Swiggy started a kitchen incubator business called Swiggy Access, opening a network of ready-to-occupy kitchens for its restaurant partners. By 2019, over 1,000 Swiggy Access kitchens were operational, according to a TechCrunch report.
In early 2019, Swiggy expanded into general product deliveries under the name Swiggy Stores, sourcing items from local stores. In September 2019, Swiggy launched the instant pickup/dropoff service Swiggy Go, allowing customers to send document or parcel deliveries. In April 2020, it rebranded Swiggy Go as Swiggy Genie. During the COVID-19 pandemic, it began doorstep delivery of alcohol in the states of Jharkhand, West Bengal and Odisha.
In May 2020, Swiggy laid off 1,100 employees during the COVID-19 pandemic. The pandemic also resulted in the shut down of more than three-fourths of its cloud kitchens.
In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart.
In 2023, it sold Swiggy Access kitchens to Kitchens@ in a share-swap deal.
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