PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface (UPI), went live in August 2016.
The PhonePe app is available in 11 Indian languages. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, make utility payments, pay at shops, invest in tax saving funds, buy insurance, mutual funds, and digital gold.
PhonePe is accepted as a payment option by over 3.5 crore offline and online merchant outlets, constituting 99% of pin codes in the country. The app served more than 10 crore users as of June 2018, processed 500 crore transactions by December 2019, and crossed 10 crore transactions a day in April 2022. It currently has over 44 crore registered users with over 20 crore monthly active users.
PhonePe is licensed by the Reserve Bank of India for the issuance and operation of a Semi Closed Prepaid Payment system.
Official Customer Care & Support Information
| Registered Address | Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri (East) Mumbai – 400 093, India. |
| Contact Number | 080 6872 7374 |
| Customer Care Number | 022-68727374 |
| Merchant Care: | 022-68727374 |
| Email ID | [email protected] |
| Working Hours | 24 X 7 |
| Website | https://www.phonepe.com/ |
| Download App | https://play.google.com/store/apps/details?id=com.phonepe.app |
IVRS MENU of PhonePe:
080-68727374 / 022-68727374
First select your prefered language – 1. English 2. Hindi
- Press 1 – To report a problem on the PhonePe register no.
- Press 1 – If you already report your problem and want to check your complained status.
- Press 2 – For cash back offers.
- Press 3 – For refund realted issues.
- Press 4 – Any query regarding mutual funds.
- Press 5 – If you are facing problem while using phone app or wallet.
- Press 6 – For any other issues
- Press * – To repeat the menu
PhonePe History
PhonePe was incorporated in December 2015. In April 2016, the company was acquired by Flipkart and as part of the acquisition, the FxMart license was transferred to PhonePe and rebranded as the PhonePe wallet. PhonePe’s founder Sameer Nigam was appointed as the CEO of the company.
In August 2016, the company partnered with Yes Bank to launch a UPI-based mobile payment app, based on the government-backed UPI platform.
Within three months of launch, the app was downloaded by over one crore users. In 2018, PhonePe became the fastest Indian payment app to get a five crore badge on the Google Play Store. The PhonePe app overtook BHIM to become the market leader in UPI transactions in August 2017.
In 2022, PhonePe became the first UPI TPAP (Third Party Application Providers) App to allow UPI activation through Aadhaar. A year later, it further expanded its services by launching international UPI payments, allowing Indian users traveling abroad to pay foreign merchants with Unified Payments Interface (UPI). As per NPCI’s UPI ecosystem statistics, PhonePe currently holds a 50% market share by value of transactions in the UPI market.
In April 2023, PhonePe launched a new shopping app called ‘Pincode’, focused on hyperlocal e-commerce and built on top of the ONDC platform.
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