Official Customer Care & Support Information
| Registered Address | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara-390007, Gujarat, India. |
| Corporate Office | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 |
| ICICI Phone Banking Centre | ICICI Bank Ltd., ICICI Bank Tower, 7th Floor, Survey no.:115/27, Plot No. 12, Nanakramguda, Serllingampally, Hyderabad-500032 |
| Customer Care Number | 1800 1080 |
| For Credit Card | 18001020123 |
| Report an Unauthorized Transaction | 18002662 |
| Credit Card Related Query | 180010201239 |
| Wealth/Private Banking | 18001038181 |
| Register your grievance | 18002003344 |
| NRI Support | 18001025600 |
| Personal Banking | 18601207777 |
| WhatsApp Number | 8640086400 |
| Private Banking Customer | 18601203399 |
| Account Balance | 9594612612 |
| Gold loan | 8444884448 |
| NRI Banking | +914030998025 |
| Card Activation | 7573060605 |
| For Banking Queries | 02244400000 |
| Email ID | [email protected] |
| For Complaint | [email protected] |
| Website | https://www.icicibank.com/ |
| For Support | https://www.icicibank.com/customer-care |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.csam.icici.bank.imobile |
IVRS Menu No. 1800 1080
Select your preferred language (English/Hindi/Marathi)
- Press 0 : To report lost of card, to unblock card or to report a fraud
- Press * : To apply for a new product or for application status
- Press 1 : For banking account
- Press 2 : Credit card or prepaid card
- Press 3 : For loan & home finance or demat & call in trade or bouns
- Press 4 : For pradhan mantri jeevan jyoti or suraksha bima yojana
- Press 5 : To enroll for whatsapp banking
- Press 6 : For CBDC (Central Bank Digital Currency) related query
- Press 7 : For Remittance
- Press # : To change or set the preferred language
Alternate Numbers
| City | Contact Number |
|---|---|
| Personal Banking | |
| Delhi | 011-33667777 |
| Mumbai | 022-33667777 |
| Kolkata | 033-33667777 |
| Chennai | 044-33667777 |
| Corporate/Business/Retail Institutional Banking | |
| Delhi | 011-33446699 |
| Mumbai | 022-33446699 |
| Kolkata | 033-33446699 |
| Chennai | 044-33446699 |
Missed Call Service
SMS <Message Format> to 9215676766/ 5676766
| Description | Format |
|---|---|
| To check A/C Balance | missed call on 9594612612 send an SMS as IBAL to get the balance details |
| To check last 3 transactions | missed call 9594613613 send an SMS as ITRAN to get last 3 transaction details |
| To know more about Bank Guarantee Application | missed call on <9625470470> SMS BG on <5676766> |
SMS Banking
Financial Transactions
SMS <Message Format> to 9222208888
| Service Name | Message Format | Example |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of your account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of your account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of your account number are 1234, to retrieve MMID, MMID 1234 |
Non-Financial Transactions
SMS to 9215676766 / For Retrieving MMID: SMS to 9222208888
| unt | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | – | 9594612612 (Unbilled Call Facility) |
| Last 3 transactions | – | 9594613613 (Unbilled Call Facility) |
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space) Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space) Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space) Biller Nickname | IVIEW(space)Biller Nickname |
| Credit Card | ||
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)- | ||
| Demat Account | ||
| Holding Enquiry | IBALD (space) last 8 digits of account | |
| Transaction Status | ITRAND (space) please enter the document type and slip number | |
| Bill Enquiry | IBILLD (space) last 8 digits of account | |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
| Loan Account | ||
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
| Other Service | ||
| Status of Service Request Raised | SR(space)Service Request Number | |
| Locate ATM | ATM(space)PINCODE | |
| Locate BRANCH | BRANCH(space)PINCODE | |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
| Get One Time Password for Internet Banking transactions instantly | IBOTP | |
Senior Management/Line function Heads
| Heads | Name | Number | Address |
|---|---|---|---|
| Head Liabilities | Mr. P. Mishra | 022-39337931 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Hyderabad-500032 |
| Head Credit Cards | Mr. S. Roy | 022-39337932 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
| Head Personal Loans | Mr. Sanjay Singhvi | 022-39337932 | |
| Head Prepaid Cards | Mr. S. Roy | 022-39337932 | |
| Head NRI and Remittances | Mr. Pradeep Malhotra | 022-39337933 | |
| Head Wealth Banking | Mr. Girish Sehgal | 022- 39337941 | |
| Head Home Loans | Mr. Sanjay Singhvi | 022-39337934 | |
| Head Consumer Loans | Mr. Sanjay Singhvi | 022-39337934 | |
| Head Agri Banking | Mr. A. Saha | 022-39337935 | |
| Head Demat Services | Ms. Pankaj Gite | 022-39337936 | |
| Managing Director and CEO | Mr. S. Bakhshi | 022-26531397 | Office of the Managing Director (C/o Nodal Officer) ICICI Bank Ltd ICICI Bank Towers South Tower, West Wing, 2nd Floor Bandra Kurla Complex Mumbai: 400 051 |
| Head North Zone | Mr. Atul Arora | 011-33551230 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
| Head East Zone | Mr. Viral Rupani (East 1 Zone) | 033-33551230 | |
| Mr. Sidhartha Mishra (East 2 Zone) | 033-33551230 | ||
| Head West Zone | Mr. Rajesh Rai (West Zone) | 022-33551230 |
ICICI Bank Customer Complaints
Through Toll free number 1800 200 3344
Debit Card User
- Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID.
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
Through Post
ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India
NRI Banking
Non Toll Free Numbers to India (From any Country) & For Remittance Queries: +91-40-3099 8025
NRI Toll free: 1800 102 5600
Open NRI Account
Number: +914040661850
International Contact Numbers
| Toll Free Numbers | |
|---|---|
| From USA | 18664242448, 18448858100 |
| From UK | 08081314151, 448081754590 |
| From Singapore | 800 101 2553, 658003211110 |
| From Canada | 18664242448, 18663702533 |
| From Australia | 1800936189 611800318235 |
| From Europe | |
| Belgium | 00-800-4433-2332 , 32-80075150 |
| Finland | 00-800-4433-2332 , 358-800770557 |
| France | 00-800-4433-2332 , 33-800905384 |
| Germany | 00-800-4433-2332 , 49-8004000804 |
| Ireland | 00-800-4433-2332 , 353-1800200455 |
| Italy | 00-800-4433-2332 , 39-800769423 |
| Luxembourg | 00-800-4433-2332 , 352-80027809 |
| Netherlands | 00-800-4433-2332 , 31-8000222642 |
| Portugal | 00-800-4433-2332 , 351-800450071 |
| Spain | 00-800-4433-2332 , 34-900876018 |
| From UAE Call on | +971-8000-9114001 |
| From Bahrain | +973-800-04-877 |
| Contact Numbers Of Other Offices | |
| UAE | 00-800-0911-4001, 00-800-0183-0173 |
| Bahrain | 800 04 877, 97380004854 |
| Hongkong | 852800969119, 800969596 |
| Malaysia | 601800816205, 1800815078 |
| New Zealand | 64800442751 |
| Oman | 96880077285, 80078855 |
| Saudi Arabia | 9668008500339, 8008501426 |
| Qatar | 800101631, 974-800101724 |
| Kuwait | 96522059260 |
| I-Direct related Queries Toll Free numbers | |
| Non Toll Free number | +91-22 3914 0422 9am-6pm IST (Monday to Friday) |
| Toll Free Numbers | 09:00am-11:59pm IST (Monday to Friday) |
| USA | 18339651642, 18448857400 |
| United Arab Emirates | 80001830040, 9718000320807 |
| Singapore | 8001014621, 658003211140 |
| United Kingdom | 08000291679, 448081754580 |
| Australia | 1800976163, 611800324856 |
ICICI Bank Overseas Branches
| Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: + 973 17 576 161 Fax: + 973 17 221 200 | Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 / +8802 8155409 Fax: +8802 8143424 |
| Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 | China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / + 86 21 615751670 Fax: + 86 21 61575388 |
| Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) | Abu Dhabi Representative Office ICICI Bank Ltd No 203, 2nd Floor EMI Tower Hamdan Street, PO Box 31276 Abu Dhabi United Arab Emirates Tel: + 8000 9114 001 (toll free) Fax +971 2 622 8410 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
| Sharjah Representative Office ICICI Bank Ltd, Showroom No. 02, Al Zarouni Building, Al Nad Qasmiya Area, Next to Prime Medical Center, Sharjah, UAE Tel: 065116511 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) | Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/+ (852) 2234 2655 Fax: + (852) 2234 7613 |
| Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 | UK Subsidiary ICICI Bank UK PLC |
| Malaysia Representative Office ICICI Bank Ltd, Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark, 348 – Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400 Land line: 0060- 3 2703 8308 |