ICICI Bank Limited is an Indian multinational bank and financial services company headquartered in Mumbai with registered office in Vadodara. It offers a wide range of banking and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
This development finance institution has a network of 5,900 branches and 16,650 ATMs across India and has a presence in 17 countries. The bank has subsidiaries in the United Kingdom and Canada; branches in United States, Singapore, Bahrain, Hong Kong, Qatar, Oman, Dubai International Finance Centre, China and South Africa; as well as representative offices in United Arab Emirates, Bangladesh, Malaysia and Indonesia. The company’s UK subsidiary has also established branches in Belgium and Germany.
Official Customer Care & Support Information
| Registered Address | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara-390007, Gujarat, India. |
| Corporate Office | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 |
| ICICI Phone Banking Centre | ICICI Bank Ltd., ICICI Bank Tower, 7th Floor, Survey no.:115/27, Plot No. 12, Nanakramguda, Serllingampally, Hyderabad-500032 |
| Customer Care Number | 1800 1080 |
| For Credit Card | 18001020123 |
| Report an Unauthorized Transaction | 18002662 |
| Credit Card Related Query | 180010201239 |
| Wealth/Private Banking | 18001038181 |
| Register your grievance | 18002003344 |
| NRI Support | 18001025600 |
| Personal Banking | 18601207777 |
| WhatsApp Number | 8640086400 |
| Private Banking Customer | 18601203399 |
| Account Balance | 9594612612 |
| Gold loan | 8444884448 |
| NRI Banking | +914030998025 |
| Card Activation | 7573060605 |
| For Banking Queries | 02244400000 |
| Email ID | [email protected] |
| For Complaint | [email protected] |
| Website | https://www.icicibank.com/ |
| For Support | https://www.icicibank.com/customer-care |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.csam.icici.bank.imobile |
IVRS Menu No. 1800 1080
Select your preferred language (English/Hindi/Marathi)
- Press 0 : To report lost of card, to unblock card or to report a fraud
- Press * : To apply for a new product or for application status
- Press 1 : For banking account
- Press 2 : Credit card or prepaid card
- Press 3 : For loan & home finance or demat & call in trade or bouns
- Press 4 : For pradhan mantri jeevan jyoti or suraksha bima yojana
- Press 5 : To enroll for whatsapp banking
- Press 6 : For CBDC (Central Bank Digital Currency) related query
- Press 7 : For Remittance
- Press # : To change or set the preferred language
Alternate Numbers
| City | Contact Number |
|---|---|
| Personal Banking | |
| Delhi | 011-33667777 |
| Mumbai | 022-33667777 |
| Kolkata | 033-33667777 |
| Chennai | 044-33667777 |
| Corporate/Business/Retail Institutional Banking | |
| Delhi | 011-33446699 |
| Mumbai | 022-33446699 |
| Kolkata | 033-33446699 |
| Chennai | 044-33446699 |
Missed Call Service
SMS <Message Format> to 9215676766/ 5676766
| Description | Format |
|---|---|
| To check A/C Balance | missed call on 9594612612 send an SMS as IBAL to get the balance details |
| To check last 3 transactions | missed call 9594613613 send an SMS as ITRAN to get last 3 transaction details |
| To know more about Bank Guarantee Application | missed call on <9625470470> SMS BG on <5676766> |
SMS Banking
Financial Transactions
SMS <Message Format> to 9222208888
| Service Name | Message Format | Example |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of your account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of your account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of your account number are 1234, to retrieve MMID, MMID 1234 |
Non-Financial Transactions
SMS to 9215676766 / For Retrieving MMID: SMS to 9222208888
| unt | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | – | 9594612612 (Unbilled Call Facility) |
| Last 3 transactions | – | 9594613613 (Unbilled Call Facility) |
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space) Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space) Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space) Biller Nickname | IVIEW(space)Biller Nickname |
| Credit Card | ||
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)- | ||
| Demat Account | ||
| Holding Enquiry | IBALD (space) last 8 digits of account | |
| Transaction Status | ITRAND (space) please enter the document type and slip number | |
| Bill Enquiry | IBILLD (space) last 8 digits of account | |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
| Loan Account | ||
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
| Other Service | ||
| Status of Service Request Raised | SR(space)Service Request Number | |
| Locate ATM | ATM(space)PINCODE | |
| Locate BRANCH | BRANCH(space)PINCODE | |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
| Get One Time Password for Internet Banking transactions instantly | IBOTP | |
Senior Management/Line function Heads
| Heads | Name | Number | Address |
|---|---|---|---|
| Head Liabilities | Mr. P. Mishra | 022-39337931 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Hyderabad-500032 |
| Head Credit Cards | Mr. S. Roy | 022-39337932 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
| Head Personal Loans | Mr. Sanjay Singhvi | 022-39337932 | |
| Head Prepaid Cards | Mr. S. Roy | 022-39337932 | |
| Head NRI and Remittances | Mr. Pradeep Malhotra | 022-39337933 | |
| Head Wealth Banking | Mr. Girish Sehgal | 022- 39337941 | |
| Head Home Loans | Mr. Sanjay Singhvi | 022-39337934 | |
| Head Consumer Loans | Mr. Sanjay Singhvi | 022-39337934 | |
| Head Agri Banking | Mr. A. Saha | 022-39337935 | |
| Head Demat Services | Ms. Pankaj Gite | 022-39337936 | |
| Managing Director and CEO | Mr. S. Bakhshi | 022-26531397 | Office of the Managing Director (C/o Nodal Officer) ICICI Bank Ltd ICICI Bank Towers South Tower, West Wing, 2nd Floor Bandra Kurla Complex Mumbai: 400 051 |
| Head North Zone | Mr. Atul Arora | 011-33551230 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
| Head East Zone | Mr. Viral Rupani (East 1 Zone) | 033-33551230 | |
| Mr. Sidhartha Mishra (East 2 Zone) | 033-33551230 | ||
| Head West Zone | Mr. Rajesh Rai (West Zone) | 022-33551230 |
ICICI Bank Customer Complaints
Through Toll free number 1800 200 3344
Debit Card User
- Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID.
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
Through Post
ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India
NRI Banking
Non Toll Free Numbers to India (From any Country) & For Remittance Queries: +91-40-3099 8025
NRI Toll free: 1800 102 5600
Open NRI Account
Number: +914040661850
International Contact Numbers
| Toll Free Numbers | |
|---|---|
| From USA | 18664242448, 18448858100 |
| From UK | 08081314151, 448081754590 |
| From Singapore | 800 101 2553, 658003211110 |
| From Canada | 18664242448, 18663702533 |
| From Australia | 1800936189 611800318235 |
| From Europe | |
| Belgium | 00-800-4433-2332 , 32-80075150 |
| Finland | 00-800-4433-2332 , 358-800770557 |
| France | 00-800-4433-2332 , 33-800905384 |
| Germany | 00-800-4433-2332 , 49-8004000804 |
| Ireland | 00-800-4433-2332 , 353-1800200455 |
| Italy | 00-800-4433-2332 , 39-800769423 |
| Luxembourg | 00-800-4433-2332 , 352-80027809 |
| Netherlands | 00-800-4433-2332 , 31-8000222642 |
| Portugal | 00-800-4433-2332 , 351-800450071 |
| Spain | 00-800-4433-2332 , 34-900876018 |
| From UAE Call on | +971-8000-9114001 |
| From Bahrain | +973-800-04-877 |
| Contact Numbers Of Other Offices | |
| UAE | 00-800-0911-4001, 00-800-0183-0173 |
| Bahrain | 800 04 877, 97380004854 |
| Hongkong | 852800969119, 800969596 |
| Malaysia | 601800816205, 1800815078 |
| New Zealand | 64800442751 |
| Oman | 96880077285, 80078855 |
| Saudi Arabia | 9668008500339, 8008501426 |
| Qatar | 800101631, 974-800101724 |
| Kuwait | 96522059260 |
| I-Direct related Queries Toll Free numbers | |
| Non Toll Free number | +91-22 3914 0422 9am-6pm IST (Monday to Friday) |
| Toll Free Numbers | 09:00am-11:59pm IST (Monday to Friday) |
| USA | 18339651642, 18448857400 |
| United Arab Emirates | 80001830040, 9718000320807 |
| Singapore | 8001014621, 658003211140 |
| United Kingdom | 08000291679, 448081754580 |
| Australia | 1800976163, 611800324856 |
ICICI Bank Overseas Branches
| Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: + 973 17 576 161 Fax: + 973 17 221 200 | Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 / +8802 8155409 Fax: +8802 8143424 |
| Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 | China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / + 86 21 615751670 Fax: + 86 21 61575388 |
| Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) | Abu Dhabi Representative Office ICICI Bank Ltd No 203, 2nd Floor EMI Tower Hamdan Street, PO Box 31276 Abu Dhabi United Arab Emirates Tel: + 8000 9114 001 (toll free) Fax +971 2 622 8410 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
| Sharjah Representative Office ICICI Bank Ltd, Showroom No. 02, Al Zarouni Building, Al Nad Qasmiya Area, Next to Prime Medical Center, Sharjah, UAE Tel: 065116511 New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) | Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/+ (852) 2234 2655 Fax: + (852) 2234 7613 |
| Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 | UK Subsidiary ICICI Bank UK PLC |
| Malaysia Representative Office ICICI Bank Ltd, Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark, 348 – Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400 Land line: 0060- 3 2703 8308 |
ICICI Bank History
The Industrial Credit and Investment Corporation of India (ICICI) was a government institution established on 5 January 1955 and Sir Arcot Ramasamy Mudaliar was elected as the first Chairman of ICICI Ltd. It was structured as a joint-venture of the World Bank, India’s public-sector banks and public-sector insurance companies to provide project financing to Indian industry. ICICI Bank was established by ICICI, as a wholly owned subsidiary in 1994 in Vadodara. The bank was founded as the Industrial Credit and Investment Corporation of India Bank, before it changed its name to ICICI Bank. In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger of parent ICICI Ltd. into its subsidiary ICICI Bank led to privatization.
In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group, offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. ICICI Bank launched Internet Banking operations in 1998.
ICICI’s shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in 1998, followed by an equity offering in the form of American depositary receipts on the NYSE in 2000. ICICI Bank acquired the Bank of Madura Limited in an all-stock deal in 2001 and sold additional stakes to institutional investors during 2001–02. In 1999, ICICI become the first Indian company and the first bank or a financial institution from non-Japan Asia to be listed on the NYSE.
ICICI, ICICI Bank, and ICICI subsidiaries ICICI Personal Financial Services Limited and ICICI Capital Services Limited merged in a reverse merger in 2002. During the financial crisis of 2007–2008, customers rushed to ICICI ATMs and branches in some locations due to rumors of bank failure. The Reserve Bank of India issued a clarification on the financial strength of ICICI Bank to dispel the rumours.
In 2015, ICICI unveiled an outward remittance platform called ‘Money2World’. The first of its kind, it enabled fully online outward remittance transactions for non-ICICI and ICICI customers alike. In March 2020, the board of ICICI Bank Ltd. approved an investment of ₹10 billion (US$130 million) in Yes Bank, resulting in a 5% ownership interest in Yes.
We Are HERE to HELP You!
This website is solely dedicated to serving as an information resource and we do not endorse or engage in collaborations with any external entities. We understand the importance of accurate and up-to-date information, and we are committed to ensuring that you have access to the most reliable data available.
If you ever come across errors or encounter information that you believe is incorrect, please take a moment to let us know by leaving a comment below the relevant content. We will thoroughly review your comments and, if necessary, verify the information and update it promptly. By participating in this process, you play a crucial role in helping us maintain the accuracy and relevance of our content.
Your feedback and contributions are highly appreciated, as they enable us to stay updated and continue providing you with the best possible information. Together, we can create a more informed and knowledgeable community. Thank you for choosing us as your go-to source for official information.