Bank of Baroda Customer Care Number

Bank of Baroda (BOB or BoB) is an Indian public sector bank headquartered in Vadodara, Gujarat. It is the second largest public sector bank in India after State Bank of India, with 153 million customers, a total business of US$218 billion, and a global presence of 100 overseas offices. Based on 2019 data, it is ranked 1145 on Forbes Global 2000 list.

The Maharaja of Baroda, Sayajirao Gaekwad III, founded the bank on 20 July 1908 in the princely state of Baroda, in Gujarat. The Government of India nationalized the Bank of Baroda, along with 13 other major commercial banks of India, on 19 July 1969 and the bank was designated as a profit-making public sector undertaking (PSU).

Official Customer Care & Support Information

Registered Address	Baroda House, Mandvi,Baroda – 390001
Corporate Office	Bank of Baroda Baroda Corporate Centre, Plot No. C-26, Block G, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Head Office	Baroda Bhawan 7th floor, R.C. Dutt Road, Vadodara – 390007
Customer Care Number	1800 5700
For Credit Card	1800225110
For Debit Card	1800220400
Gift/ Pre-paid/ Reloadble cards	18001025627
For Reporting unauthorised transaction	18001039586
WhatsApp Number	8433888777
For Account Balance	8468001111
For Mini Statement	8468001122
Home loan/ Gold loan	8467001111
For NRI-From Overseas locations, 24×7	+91 79-49044100, +91 79-23604000
Email ID	[email protected]
Operational guidelines Queries- NRI	[email protected]
Website	https://www.bankofbaroda.in/
For Support	https://www.bankofbaroda.in/customer-support
Download App (Playstore)	https://play.google.com/store/apps/details?id=com.bankofbaroda.mconnect

IVRS Menu- 1800 5700

First Select Language Press (1.Hindi, 2.English, 3. Any other Languages)

• Press 1- To block digital chanel or to report an unauthorized transaction
• Press 2- For Banking services and other information
• Press 3- For Product information
• Press 4- For NRI account information

SMS Service

• SMS from registered mobile number on 8422009988 with message as below.

S.No.	Function	SMS text
1	Balance Enquiry	BAL < space > Last 4 digit of account number
2	Mini Statement	MINI < space > Last 4 digit of account number
3	Registration of Preferred account number – If more than one account is linked with the same mobile number and customer want to avail Mini Statement service through missed call service	REG < space > Last 4 digit of account no
4	Cheque Status	CHEQ < space > Last 4 digit of account number < space > Cheque No.
5	Un-subscribing SMS alert facility	DEACT < space > Last 4 digit of account number
6	Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)	ACT < space >Last 4 digit of account number
7	Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)	ACT < space > Last 4 digit of account number
8	PMJDY OD request through SMS	ODREQ < space > Y
9	Enrollment for Pradhan Mantri Suraksha Bima Yojana (PMSBY)	PMSBY < space > Nominee name < space > Y
10	Enrollment for Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY)	PMJJBY < space > Nominee name < space > Y
11	To link Aadhaar with bank account	UID < space > 12 digits Aadhaar Number < space > last 4 digit of account number
12	To receive transactional SMS alerts in preferred language	LANG< space >LANGUAGE CODE Language Code – Hindi – HIN, Assamese-ASM, Bengali-BEN, Gujarati-GUJ, Kannada – KAN, Malayalam – MAL, Marathi – MAR, Oriya – ORI, Punjabi – PAN, Tamil – TAM, Telugu – TEL, Urdu – URD

Debit Card Blocking

Hot Listing of Debit Card Through SMS

S.No.	SMS text	Function
1	BLOCK < space > C < space > last 4 digits of Card No.	Customer remembers his Debit Card Number
2	BLOCK < space > A < space > last 4 digit of A/c No.	Customer remembers his Account Number
3	BLOCK < space > ALL	Customer does not remember his debit card /account number
4	BLOCK < space > HELP	To know the different option available for card blocking

Hot Listing of Debit Card Through IVRS

• Block through Contact centre/toll free numbers 18002584455 or 1800 5700
  • Press 2 to Continue.
  • Press 1 Lost Card Option.
  • Press 1 to Continue for Blocking the Debit Card.
  • Press 1 to Block the Debit Card.
  • Enter 14-digit Account number.
  • Enter last 4-digit of the Debit card.
  • Press 1 to confirm the Blocking of Debit Card.

SMS of blocked Debit card will be sent at your registered mobile number.

Hot Listing of Debit Card Through WhatsApp

• Block through whatsapp support no. 8433888777
  • Say “Hi” to Bank of Baroda’s WhatsApp Banking Number.
  • Select Block Debit Card option.
  • Now, select card number for blocking.
  • Click confirm to block card.
  • Card blocked successfully.
  • SMS send to your registered mobile number.

Bank of Baroda Addresses in India

Functional Heads

S.No.	Departments	Contact No	Email Id
Corporate Centre, Mumbai
1	Information Technology		[email protected]
2	Digital Group	022-66981572	[email protected]
3	Mumbai, Special Treasury	022-67592631	[email protected]
4	Corporate &Institutional Credit	022-66985643	[email protected]
5	Msme Banking	022-68458721	[email protected]
6	Wealth Management	022-67592520	[email protected]
7	Retail Banking	022-66985305	[email protected]
8	Security	022-66985006	[email protected]
9	Credit Monitoring	022-66985164	[email protected]
10	Estate Management	022-66985769	[email protected]
11	Human Resources Management	022-66985083	[email protected]
12	Information Security	022-67592683	[email protected]
13	Vigilance	022-66985507	[email protected]
14	Compliance	022-66985366	[email protected]
15	Marketing And Corporate Communication	022-67592595	[email protected]
16	Strategic Planning & Performance Budgeting	022-66985339	[email protected]
17	Disciplinary Proceedings Dept	022-66985503	[email protected]
18	Legal	022-66985531	[email protected]
19	Risk Management	022-66985342	[email protected]
20	Retail Liabilities	022-67592701	[email protected]
21	Bcms	022-68568117	[email protected]
22	Npa Recovery	022-66985133	[email protected]
23	Nri Business	022-68843916	[email protected]
24	Economic Research	022-66985283	[email protected]
25	Domestic Subsidiaries	022-67592519	[email protected]
26	Corporate Ethics Department	022-68843906	[email protected]
27	Records Digitisation Project	022-66985211	[email protected]
28	Capital Market Division	022-67592871	[email protected]
29	Office Administration	022-66985199	[email protected]
30	Corporate Accounts &Tax Planning	022-66985298	[email protected]
31	Company Secretariat	022-66985812	[email protected]
32	International Operations	022-66985410	[email protected]
Departments -Head Office, Baroda
1	Central Inspection &Audit Division	0265-2316486	[email protected]
2	Centralized Transaction Monitoring Unit	0265-2609419	[email protected]
3	Insurance		[email protected]
4	Currency Chest	0265-2316785	[email protected]
5	Customer Service	0265-2316384	[email protected]
6	Facility Management	0265-2316586	[email protected]
7	Financial Inclusion	0265-2316415	[email protected]
8	Hr Operations	0265-2316650	[email protected]
9	Hrcpc &Terminal Benefits	0265-2316619	[email protected]/
10	Inter Branch Operations	0265-2316712	[email protected]
11	Kyc &Aml	0265-2316128	[email protected]
12	Official Languages And Parliamentary Committees	0265-2316587	[email protected]
13	Operations &Services &Cs	0265-2316769	[email protected]
14	Rrbs And Rsetis	0265-2316456	[email protected]
15	Rural And Agri Banking And Csr	0265-2316348	[email protected]
16	Security &Fire Safety	0265-2316001/ 0265-2316002	[email protected]
17	Stationery &Security Forms	0265-2316759	[email protected]
18	Legal	0265-2316786	[email protected]
19	Recruitment	0265-2316652	[email protected]
20	Pension &Gratuity	0265-2316640/ 0265-2316661	[email protected]
21	Provident Fund	0265-2316643/ 0265-2316644	[email protected]
22	Officers Service Regulation And Industrial Relations	0265-2316622	[email protected]
23	Digital Group	022-67592873	[email protected]

Nodal Officer Contacts

Departments -Head Office Contacts

S.No.	Department	Contact No.	Email
1	Central Inspection & Audit Division	0265-2316486	[email protected]
2	Centralized Transaction Monitoring Unit	0265-2609419	[email protected]
3	Insurance	–	[email protected]
4	Currency Chest	0265-2316785	[email protected]
5	Customer Service	0265-2316384	[email protected]
6	Facility Management	0265-2316586	[email protected]
7	Financial Inclusion	0265-2316415	[email protected]
8	Hr Operations	0265-2316650	[email protected]
9	Hrcpc & Terminal Benefits	0265-2316619	[email protected]/
10	Inter Branch Operations	0265-2316712	[email protected]
11	Kyc & Aml	0265-2316128	[email protected]
12	Official Languages And Parliamentary Committees	0265-2316587	[email protected]
13	Operations & Services & Cs	0265-2316769	[email protected]
14	Rrbs And Rsetis	0265-2316456	[email protected]
15	Rural And Agri Banking And Csr	0265-2316348	[email protected]
16	Security & Fire Safety	0265-2316001/ 0265-2316002	[email protected]
17	Stationery & Security Forms	0265-2316759	[email protected]
18	Legal	0265-2316786	[email protected]
19	Recruitment	0265-2316652	[email protected]
20	Pension & Gratuity	0265-2316640/ 0265-2316661	[email protected]
21	Provident Fund	0265-2316643/ 0265-2316644	[email protected]
22	Officers Service Regulation And Industrial Relations	0265-2316622	[email protected]
23	Digital Group	022-67592873	[email protected]

First Appellate Authorities Contacts

Bank of Baroda History

In 1908, Sayajirao Gaekwad III, set up the Bank of Baroda (BoB), with other stalwarts of industry such as Sampatrao Gaekwad, Ralph Whitenack, Vithaldas Thakersey, Lallubhai Samaldas, Tulsidas Kilachand and NM Chokshi. Two years later, BoB established its first branch in Ahmedabad. The bank grew domestically until after World War II. Then in 1953 it crossed the Indian Ocean to serve the communities of Indians in Kenya and Indians in Uganda by establishing a branch each in Mombasa and Kampala. The next year it opened a second branch in Kenya, in Nairobi, and in 1956 it opened a branch in Tanzania at Dar-es-Salaam. Then in 1957, BoB took a big step abroad by establishing a branch in London. London was the center of the British Commonwealth and the most important international banking center. In 1958 BoB acquired Hind Bank (Calcutta; est. 1943), which became BoB’s first domestic acquisition

In 1961, BoB acquired New Citizen Bank of India. This merger helped it increase its branch network in Maharashtra. BoB also opened a branch in Fiji. The next year it opened a branch in Mauritius

In 1963, BoB acquired Surat Banking Corporation in Surat, Gujarat. The next year BoB acquired two banks: Umbergaon People’s Bank in southern Gujarat and Tamil Nadu Central Bank in Tamil Nadu state.

In 1965, BoB opened a branch in Guyana. That same year BoB lost its branch in Narayanganj (East Pakistan) due to the Indo-Pakistani War of 1965. It is unclear when BoB had opened the branch. In 1967 it suffered a second loss of branches when the Tanzanian government nationalised BoB’s three branches there at (Dar es Salaam, Mwanga, and Moshi), and transferred their operations to the Tanzanian government-owned National Banking Corporation.

In 1969, the Indian government nationalised 14 top banks including BoB. BoB incorporated its operations in Uganda as a 51% subsidiary, with the government owning the rest.

In 2000 BoB established Bank of Baroda (Botswana). The bank has three banking offices, two in Gaborone and one in Francistown. In 2002, BoB converted its subsidiary in Hong Kong from deposit taking company to a Restricted License Bank.[citation needed]

In 2002 BoB acquired Benares State Bank (BSB) at the Reserve Bank of India’s request. BSB had been established in 1946 but traced its origins back to 1871 and its function as the treasury office of the Benares state. In 1964 BSB had acquired Bareilly Bank (est. 1934), with seven branches in western districts of Uttar Pradesh; BSB also had taken over Lucknow Bank in 1968. The acquisition of BSB brought BoB 105 new branches. Lucknow Bank, a unit bank with its only office in Aminabad, had been established in 1913. Also in 2002, BoB listed Bank of Baroda (Uganda) on the Uganda Securities Exchange (USE). The next year BoB opened an OBU in Mumbai.[citation needed]

In 2004 BoB acquired the failed south Gujarat Local Area Bank. BoB also returned to Tanzania by establishing a subsidiary in Dar-es-Salaam. BoB also opened a representative office each in Kuala Lumpur, Malaysia, and Guangdong, China.[citation needed]

In 2005 BoB built a Global Data Centre (DC) in Mumbai for running its centralised banking solution (CBS) and other applications in more than 1,900 branches across India and 20 other counties where the bank operates. BoB also opened a representative office in Thailand.

In 2006 BoB established an Offshore Banking Unit (OBU) in Singapore.

In 2007, its centenary year, BoB’s total business crossed 2.09 trillion (short scale), its branches crossed 2000, and its global customer base 29 million people. In Hong Kong, Bank got Full Fledged Banking license and business of its Restricted License Banking subsidiary was taken over Bank of Baroda branch in Hong Kong w.e.f.01.04.2007.

In 2008 BoB opened a branch in Guangzhou, China (02/08/2008) and in Kenton, Harrow United Kingdom. BoB opened a joint venture life insurance company with Andhra Bank and Legal & General (UK) called IndiaFirst Life Insurance Company.

In 2009 Bank of Baroda (New Zealand) was registered.[10] As of 2017 BoB (NZ) has 3 branches: two in Auckland, one in Wellington.

In 2010 Malaysia awarded a commercial banking licence to a locally incorporated bank to be jointly owned by Bank of Baroda, Indian Overseas Bank and Andhra Bank.[citation needed]

In 2011 BoB opened an Electronic Banking Service Unit (EBSU) at Hamriya Free Zone, Sharjah (UAE). It also opened four new branches in existing operations in Uganda, Kenya (2), and Guyana. BoB closed its representative office in Malaysia in anticipation of the opening of its consortium bank there. BoB received ‘In Principle’ approval for the upgrading of its representative office in Australia to a branch. Bob also acquired Mumbai-based Memon Cooperative Bank, which had 225 employees and 15 branches in Maharashtra and three in Gujarat. It had to suspend operations in May 2009 due to its precarious financial condition.[citation needed]

The Malaysian consortium bank, India International Bank Malaysia (IIBM), finally opened in Kuala Lumpur, which has a large population of Indians. BOB owns 40%, Andhra Bank owns 25%, and IOB the remaining 35% of the share capital. IIBM seeks to open five branches within its first year of operations in Malaysia, and intends to grow to 15 branches within the next three years.[citation needed]

On 17 September 2018, the government of India proposed the merger of Dena Bank and Vijaya Bank with the Bank of Baroda, pending approval from the boards of the three banks, effectively creating the third largest lender in the country. The merger was approved by the Union Cabinet and the boards of the banks on 2 January 2019. Under the terms of the merger, Dena Bank and Vijaya Bank shareholders received 110 and 402 equity shares of the Bank of Baroda, respectively, of face value ₹2 for every 1,000 shares they held. The merger came into effect on 1 April 2019.[13] Post-merger, the Bank of Baroda is the third largest bank in India, after State Bank of India and HDFC Bank. The consolidated entity has over 9,500 branches, 13,400 ATMs, 85,000 employees and serves 120 million customers. The amalgamation is the first-ever three-way consolidation of banks in the country, with a combined business of Rs14.82 trillion (short scale), making it the third largest bank after State Bank of India (SBI) and ICICI Bank. Post-merger effective 1 April 2019, the bank has become the India’s third largest lender behind SBI and ICICI Bank.

Bank of Baroda announced in May 2019 that it would either close or rationalise 800–900 branches to increase operational efficiency and reduce duplication post-merger. The regional and zonal offices of the merged companies would also be closed. PTI quoted an unnamed senior bank official as stating that Bank of Baroda would look to expand in eastern India as it already had a strong presence in the other regions.

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