Official Customer Care & Support Information
| Registered Address | Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001 |
| Customer Care Number | 18003451500 |
| WLL / CDMA | 18001801502 |
| GSM Postpaid / Prepaid | 18001801503 |
| Broadband Complaint Booking | 18003451504 |
| BSNL – For MPLS & Other Data Services | 18004251957 |
| Enterprise Services | 18004257007 |
| DND from Landline / Mobile | 1909 |
| Landline/Broadband | 1500 |
| Mobile | 1503 |
| SMS Other Operators | 9482157007 |
| Email ID | [email protected] |
| Website | http://www.bsnl.co.in/ |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=in.bsnl.portal.bsnlportal |
IVRS Menu For 1800 345 1500
First Selected Language,
- Press 1: Hindi
- Press 2: English
After select Prefered language,
- Press 1: For Landline Services
- Press 1: For Complaint Booking
- Press 2: For bill Enquiry
- Press 3: For Directory Enquiry
- Press 4: To Speak To The Customer Care Executive
- Press 5: Do not call registry
- Press 7: To repeat Menu
- Press 2: For Broadband Services
- Peess 3: For NGN based VAS (WINGS) Services
- Press 7: Registering and appeal against to Complaint
LandLine
| 1500 from BSNL mobile or Landline 1800-345-1500 from other operator mobile or Landline |
Broadband
| 1504 from BSNL mobile or Landline 1800-345-1504 from other operator mobile or Landline |
GSM Postpaid / Prepaid
| 1503 from BSNL mobile or Landline 1800-180-1503 from other operator mobile or Landline |
WLL / CDMA
| 1502 from BSNL mobile or Landline 1800-180-1502 from other operator mobile or Landline |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll Free No-18004257007 SMS Short Code for BSNL-57007 SMS Other Operators- 9482157007 Email Id- [email protected] Leased Line Call Centre: 1800-425-1957 |
Global Satellite Phone service
Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : [email protected] , [email protected]
Grievance Redressal
- Online grievance redressal form
- Write to CMD BSNL by e-mail
[email protected]
BSNL Appellate Authority
| State | Phone | Address | Fax | |
|---|---|---|---|---|
| Andman and Nicobar | 03192-233800 | [email protected] | O/o CGMT, A and N Circle, Port Blair | 03192-233660 |
| Andhra Pradesh | 0866-2444165 | [email protected] | Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004 | N/A |
| Assam | 03612736394 | [email protected] | O/o CGMT, Assam Telecom Circle, Guwahati-781001 | 0361-2736395 |
| Bihar | 0612-2239938 | [email protected] | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 | 0612-2221681 |
| Chhattisgarh | 0771-2229300 | [email protected] | Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007 | 0771-2228300 |
| Chennai | 044-26411300 | [email protected] | O/o CGMT, Chennai Telecom Distt., Chennai | 044-26426888 |
| Gujarat | 079-26481366 | [email protected] | 8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 | 079-26481416 |
| Himachal Pradesh | 0177-2620440 | [email protected] | O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300 | 0177-2628881 |
| Calcutta | 033-22438000 | [email protected] | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol- 700 001 | N/A |
| Haryana | 0171-2602700 | [email protected] | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001 | 0171-2603155 |
| Jharkhand | 0651-2208800 | [email protected] | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217 | N/A |
| Jammu & Kahmir | 0191-2477222 | [email protected] | O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu | 0191-2477255 |
| [email protected] | 4th Floor, Trikuta Nagar Exchange Building, Jammu | 0191-2477555 | ||
| Kerala | 0471-2306600 | [email protected] | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 | 0471-2305922 |
| Karnataka | 080-25362244 | [email protected] | Area of Jurisdiction–Basic and Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.205, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Karnataka | 080-22865300 | [email protected] | Area of Jurisdiction –Basic and Mobile, Karnataka Circle (only Bangalore and Kolar), 5th floor, O/o PGM-BGTD Rajbhavan road, Bangaluru-560001 | N/A |
| Karnataka | 080-25555111 | [email protected] | Area of Jurisdiction–Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.326, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Maharashtra | 022-26600389 | [email protected] | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054 | N/A |
| Madhya pradesh | 0755-2570700 | [email protected] | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal | 0755-2572424 |
| Norh east 1 | 0364-2224737 | [email protected] | Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong – 793001, Meghalaya. | N/A |
| North east 2 | 03862-234470 | N/A | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur | N/A |
| Odisha | 0674-2535399 | [email protected] | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 | 0674-2534545 |
| Punjab | 0172-2604747 | [email protected]. in | Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh | 0172-2664100 |
| Punjab | 0172-2673050 | [email protected] | BSNL T.E Building, Sector 49-C, Chandigarh | 0172-2673030 |
| Rajasthan | 0141-2365050 | [email protected] | O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8 | N/A |
| Tamil Nadu | 044-28293914 | [email protected] | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 | 044-28293915 |
| UP East | 0522-2621200 | [email protected] | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow | 0522-2230300 |
| UP West | 0121-2600786 | [email protected] | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar | N/A |
| Uttaranchal | 0135-2714100 | [email protected] | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 | 0135-2714300 |
| West Bengal | 033-22483635 | [email protected] | O/o CGM, West Bengal Telecom Circle, BSNL | N/A |
| West Bengal | 033-22100812 | [email protected] | CTO Building, 8, Red Cross place, Kolkata-700001 | N/A |
| Telangana | 040-23201212 | [email protected] | 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana | N/A |