Official Customer Care & Support Information
| Registered Address | Federal Bank Limited, Federal Towers, Bank Junction,Aluva, Kerala -683 101 |
| Customer Care Number | 1800 420 1199 |
| For Debit Card | 04846716700 |
| Another No. For Phone Banking | 18004251199 |
| For Account Balance | 8431900900 |
| For Mini Statement | 8431600600 |
| WhatsApp Number | 8095500077 |
| NRI, General Queries for customers abroad | +91-484-2630 994 |
| NRI, For Customers abroad | +91-484-2630 995 |
| Email ID | [email protected] |
| For Complaints | [email protected] |
| FedNet Internet Banking | [email protected] |
| Mobile Banking | [email protected] |
| ATM Services | [email protected] |
| NRI Account Opening | [email protected] |
| Website | https://www.federalbank.co.in/ |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.fedmobile |
IVRS Menu No. 1800 425 1199
- Press 1 : To report unauthorised transaction & blocking up services
- Press 2 : For general banking services
- Press 3 : For credit card services
Steps To Block/ Report Unauthorised Transactions
Blocking your Debit card
Step 1 : Get assistance – Contact Centre
- Customers from India shall dial 1800-425-1199 or 1800-420-1199
- Customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 to avail the services of Contact Center
Step 2 : Self Service -FedMobile ( Mobile Banking )
- Block debit card instantly using FedMobile, Mobile banking facility.
- Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in account will be displayed.
Scroll and select the card, want to block and click Block this card.
Step 3 : Self Service -FedNet (Internet Banking)
- Block debit card instantly using FedNet, Internet Banking facility.
- Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in account will be displayed.
Select the card, want to block and click Submit.
Step 4 : Self Service – SMS
- Send SMS from the mobile number registered in the following format to the number 5676762 OR 9895088888
- BLOCK<space>Last Four Digits of your Debit Card
- The particular debit card linked to the registered mobile number will be blocked.
- An SMS confirmation will be received instantly on the registered mobile number of the customer.
Step 5 : Get assistance – Branch
- Contact to branch to block the debit card
Blocking of Credit Card
Step 1 : Get assistance – Contact Centre
- Customers from India shall dial 1800-425-1199 or 1800-420-1199
- Customers from abroad shall dial +91-484- 2630994
- Email to [email protected] to avail the services of Contact service.
Step 2 : Self Service -FedNet ( Internet Banking )
- Block Credit card instantly using FedNet, Internet Banking facility.
- Login to FedNet using valid credentials.
- Select Credit Card module from the home screen.
- Under Credit Card Management services, select Manage Card.
- Click on the Report Missing Card under Manage Card section.
- Customers can mention the details of Missing/Stolen Card and can report a lost/stolen card and apply for a new card.
Reporting of transaction/s not done by you
Step 1 : Reporting by calling at Contact Centre
- To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by customer,
report at 1860-419-1199 to avail the services of Contact Centre.
Step 2 : Reporting via e-mail
- Customers may e-mail to [email protected].
Step 3 : Reporting via sending an SMS
- By sending an SMS to 9895088888 from registered mobile number in the format given below:
Format : NO <space> last four digit of Federal bank account number
Example : NO 1248
Step 4 : Reporting via website
- To report unauthorised transaction
Federal Bank Zonal Officers for Grievance Redressal
| Zone | Designation | Telephone | Fax | Address | |
|---|---|---|---|---|---|
| Mumbai | Vice President & Zonal Head | 022-26566702 | 022- 26506922 | [email protected] | The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra PIN-400 051 |
| Bangalore | Vice President & Zonal Head | 080- 22110054 | 080- 22110052 | [email protected] | The Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore, Karanataka, PIN -560001 |
| Kolkata | Vice President & Zonal Head | 033- 68151265 033- 68151252 | 033- 22830842 | [email protected] | The Federal Bank Limited, Zonal Office, Kolkata, 91/A/1, Avani Signature, Park Street, Kolkata 700016, West Bengal |
| Ernakulam | Senior Vice President & Zonal Head | 0484- 2201177 | 0484- 2385528 | [email protected] | The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala, PIN-682 031 |
| Kozhikode | Vice President & Zonal Head | 0495- 2709600 | 0495- 2744575 | [email protected] | The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala, PIN – 673016 |
| Chennai | Senior Vice President & Zonal Head | 044- 28587516 | 044- 28588816 | [email protected] | The Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai, Tamil Nadu, PIN -600 014 |
| NewDelhi | Vice President & Zonal Head | 011- 40733918 | 011- 25881075 | [email protected] | The Federal Bank Ltd, Zonal Office, Federal towers 2/2, West Patel Nagar, New Delhi, West Delhi, NCT Of DeIhi, 110 008 |
| Kottayam | Vice President & Zonal Head | 0481- 2302329 | 0481- 2302329 | [email protected] | The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam, Kerala, PIN – 686006 |
| Thiruvananthapuram | Vice President & Zonal Head | 0471- 2780657 | 0471- 2330485 | [email protected] | The Federal Bank Ltd, Zonal Office, Federal towers Thiruvanathapuram, Kerala-695 001 |
Federal Bank Zonal Offices
| Sr No. | Zonal Office | Email_address | Address |
|---|---|---|---|
| 1 | Bangalore | [email protected] | Federal Bank Ltd, Bangalore Zonal Office 1st Floor, Halcyon Complex, No.9, St.Marks Road, Bangalore- 560001 |
| 2 | Chennai | [email protected] | Federal Bank Ltd, Bhattad TowerIst Floor, 30,West Cott Road, Royapettah, Chennai-600 014 |
| 3 | Ernakulam | [email protected] | Federal Bank Ltd, 6Th Floor,Federal Towers, Marine Drive,, Ernakulam-682 031 |
| 4 | Kolkata | [email protected] | Avani Signature, 91A/1 Park Street Opposite to St. Xavier’s College Kolkata – 700016 |
| 5 | Kottayam | [email protected] | Federal Bank Ltd, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala-686006 |
| 6 | Kozhikode | [email protected] | Federal Bank Ltd, Federal Towers, 27/97G, Mavoor Road, Kozhikode-673 016 |
| 7 | Mumbai | [email protected] | Federal Bank Ltd, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex,, Bandra (East), Mumbai-400 051 |
| 8 | Newdelhi | [email protected] | Federal Bank Ltd, Zonal Office,Federal Towers, 2/2, West Patel Nagar, Opp. Metro Pillar No. 196 New Delhi 110008 |
| 9 | Thiruvananthapuram | [email protected] | Federal Bank Ltd, P.B. No. 303, Federal Towers, M.G.Road, Statue-695 001 |
Federal Bank Regional Offices
| Sr No. | Region | Email Address | Address |
|---|---|---|---|
| 1 | Ahmedabad | [email protected] | Federal Bank Ltd, Ahmedabad Regional Office, 401, RBS, Opp. H K College Ashram Road, Ahmedabad, Gujarat-380009 |
| 2 | Alapuzha | [email protected] | Federal Bank Ltd, Alapuzha Regional Office Convent Square, CCNB Road, Alapuzha-688001 |
| 3 | Aluva | [email protected] | Federal Bank Ltd, Parackal Towers, Parur Junction, Aluva-683102 |
| 4 | Attingal | [email protected] | Federal Bank Ltd, Attingal Regional Office, Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, Attingal,Thiruvananthapuram-695104 |
| 5 | Bangalore North | [email protected] | Federal Bank Ltd, Bangalore North Regional Office No. 9 3rd Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001 |
| 6 | Bangalore South | [email protected] | Federal Bank Ltd, Bangalore South Regional Office No.9 1st Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001 |
| 7 | Bhubaneswar | [email protected] | Federal Bank Ltd, Bhubaneswar Regional Office 14B, 1st Floor,Janpath, Bapuji Nagar Bhubaneswar-751006 |
| 8 | Chandigarh | [email protected] | Federal Bank Ltd, SCO 867, First Floor , NAC Mani Majra, Chandigarh (UT) – 160101 |
| 9 | Chennai | [email protected] | Federal Bank Ltd, Chennai Regional Office Third Floor, Trinity Towers 30 Conron Smith Road Gopalapuram, Royapettah Chennai, Tamilnadu |
| 10 | Coimbatore | [email protected] | Federal Bank Ltd, Coimbatore Regional Office 21 Variety Hall Road Coimbatore, Tamil Nadu |
| 11 | Ernakulam | [email protected] | Federal Bank Ltd, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031 |
| 12 | New Delhi East | [email protected] | Federal Bank Ltd, Gurgaon Regional Office 483/16, Chandan Palace,Gurgaon Haryana – 122001 |
| 13 | New Delhi West | [email protected] | Office of the regional head, The Federal Bank Ltd, Federal Towers,2/2 West Patel Nagar,Upper Ground Floor Opp. Metro Pillar 196,Patel Road,New Delhi – 110008 |
| 14 | Guwahati | [email protected] | Ramananda Towers, Paltan Bazar, G S Road,Guwahati-781007 |
| 15 | Hyderabad | [email protected] | The Federal Bank Limited, Office of the Regional Head, Flat No. 101,1st Floor, Krishna Plaza, No. 6-2-953, Khairatabad Opp. Shadan College, Hyderabad- 500004 |
| 16 | Indore | [email protected] | Plot No.7, PU 4, Scheme 54, Near Apna Sweets, Vijay Nagar Square A B Road Indore |
| 17 | Irinjalakuda | [email protected] | Federal Bank Ltd, P B No.31, C K K Complex, Thrissur Road, Tana, Irinjalakuda-680121 |
| 18 | Kannur | [email protected] | Federal Bank Ltd, Kannur Regional Office 3rd Floor, Aditya Tower, Kannur South Bazar Opp.R T O Office, Kannur – 670002 |
| 19 | Kolhapur | [email protected] | Federal Bank Ltd, 751- B, Raviwar Peth, Azad Chowk, Kolhapur, Maharashtra – 416012 |
| 20 | Kolkata | [email protected] | Federal Bank Ltd, 2B, Regency 6 Hunderford Street, Kolkata, West Bengal – 700017 |
| 21 | Kollam | [email protected] | Federal Bank Ltd, Kurumpelil Avenue, Polayathode, Kollam-691021 |
| 22 | Kottayam | [email protected] | Federal Bank Ltd, Kottayam Regional Office, Mar Makil Centenary Memorial Building, SH Mount P.O Kottayam–686006 |
| 23 | Kozhikode | [email protected] | 1st Floor, Federal Towers 27/97G, Mavoor Road, Kozhikode – 673016 |
| 24 | Madurai | [email protected] | Federal Bank Ltd, Madurai Regional Office Flat No 320, 80 Feet Road Anna Nagar P O, Madurai Tamilnadu – 625020 |
| 25 | Malappuram | [email protected] | First Floor – Bava’s Arcade Kizhakethala Junction Down Hill P O, Malappuram-676519 |
| 26 | Mangalore | [email protected] | Federal Bank LTd, Regional Office-Mangalore Ground Floor,the Vintage, Kankanady Bye Pass Road, Kankanady, Dakshina Kannada, Mangalore- 575 002 Karnataka |
| 27 | Mavelikara | [email protected] | Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101 |
| 28 | Mumbai | [email protected] | Federal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla Complex, Bandra East, Mumbai-400051 |
| 29 | Muvattupuzha | [email protected] | Federal Bank Ltd, Vettuvazhi Plaza, Aramanapady, Muvattupuzha-680001 |
| 30 | Navi Mumbai | [email protected] | Federal Bank Ltd, Navi Mumbai Regional Office, Office No. 910, 09th Floor, Plot No. 19-20, Satara Plaza, Sector 19 D, Palm Beach Road, Vashi, Navi Mumbai, Maharashtra Pin – 400703 |
| 31 | New delhi | [email protected] | Office of Regional Head – New Delhi Central Region, 1/7 First Floor, Patel Road Opp.Metro Pillar No.177 Patel Nagar, New Delhi – 110008 |
| 32 | Pala | [email protected] | Federal Bank Ltd, Pala Regional Office, Chooranolickal Mereena Towers, Kattakkayam Road,Pala-686575 |
| 33 | Palakkad | [email protected] | The Federal Bank Ltd, Office of the Regional Head, Saikrishna Residency, Kunnathurmedu, Palakkad 678013 |
| 34 | Pathanamthitta | [email protected] | Federal Bank Ltd, P.B. No. 80, College Road, Pathanamthitta-689 645 |
| 35 | Pune | [email protected] | Federal Bank Ltd, Pune Regional Office, 403, May Fair Tower Wakadewadi, Shivaji Nagar Pune, Maharastra – 411005 |
| 36 | Salem | [email protected] | Federal Bank Ltd, Salem Regional Office, No 20, Ramakrishna Road Salem,Tamil Nadu-636007 |
| 37 | Surat | [email protected] | Federal Bank Ltd, Surat Regional Office Ground Floor, Riddhi Shoppers Adajan Hazira Road,Adajan, Surat,Gujrat-395009 |
| 38 | Thiruvananthapuram | [email protected] | Federal Bank Ltd, Thiruvananthapuram Regional Office, TC 18/ 1922 (2 ), Near Supreme Bakers Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003 |
| 39 | Thodupuzha | [email protected] | Federal Bank Ltd, Thodupuzha Regional Office, Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584 |
| 40 | Thrissur | [email protected] | Federal Bank Ltd, Thrissur Regional Office ST Nagar, TB Road, Thrissur,Kerala |
| 41 | Tiruvalla | [email protected] | Federal Bank Ltd, M C Road, Tiruvalla, -689101 |