Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India’s third largest private sector bank by market capitalisation after HDFC Bank and ICICI Bank. As of 31 March 2023, the bank has a national footprint of 1,780 branches and 2,963 ATMs.
Official Customer Care & Support Information
| Registered Address | Kotak Mahindra Bank 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| GIFT Branch Office Address | Kotak Mahindra Bank Limited 10th Floor, Hiranandani Signature, Block No. 13, Zone- 1, GIFT SEZ, GIFT City, Gandhinagar – 382355 Gujarat, India |
| Customer Care Number | 1860 266 2666 |
| Fraud /Unauthorized Transaction/Credit Card | 18002090000 |
| Car Finance | 18002095732 |
| SME Banking | 18002095600 |
| NETC Fastag | 180030069090 |
| From Abroad | +9102266006022 |
| International Only | +912262042001 |
| WhatsApp Number | 02266006022 |
| Email ID | [email protected] |
| For privileged customers | [email protected] |
| For Reporting | [email protected] |
| Kotak General Insurance | [email protected] |
| Kotak car finance | [email protected] |
| Website | https://www.kotak.com/en/home.html |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.msf.kbank.mobile |
IVRS Menu-
18002090000 (Customer Helpline Number)First Select Your Language
- Press 1- To report banking related fraud
- Press 2- To report credit card related fraud
SMS Banking
SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.
| Transaction | Keyword |
|---|---|
| Account balance | BAL |
| Last 3 transactions | TXN(space)Last 4 digits of Account Number |
| Last 3 months statement on email | STMT(space)Last 4 digits of Account Number |
| Statement on email for a particular month in the current financial year | STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month |
| Cancel MMID for all accounts | MMIDCANCEL |
| Reinstate MMID | MMIDREINST(space)7 digit MMID of your account |
| Know Your Demat Account Number | DPACCT(space)Last 4 digits of Customer Relationship Number |
| Holding Value of Demat account | DPBAL(space)Last 4 digits of Customer Relationship Number |
| Nearest ATM | ATM(space)6 digit pincode |
| Nearest Branch | BRANCH(space)6 digit pincode |
| Regenerate Net Banking PIN | NETPIN(space)Last 4 digits of Customer Relationship Number |
| Regenerate Phone Banking PIN | PHONEPIN(space)Last 4 digits of Customer Relationship Number |
| Statement on email for any period | STMT(space)Last 4 digits of Account Number(space)Start period: First 3 letters of the month followed by last 2 digits of the year(space) End Period: First 3 letters of the month followed by last 2 digits of the year |
| Cheque Status Inquiry | CHQSTATUS(space)Last 4 digits of Account Number(space)6 digit cheque number |
| New Cheque Book Request | CHQBOOK(space)Last 4 digits of Account Number |
| Download Mobile App | MOBILE |
| Term Deposit/Fixed Deposit Renewal | TDREN(space)last 4 digit of Fixed Deposit no. OR FDREN(space)last 4 digit of Fixed Deposit no |
| Know your Credit Card Reward Points | CCREWSPACE(space)Last four digit of Credit Card number |
| Know your Customer Relationship Number (CRN) | CRN |
| Generate / Retrieve your Mobile Money Identifier (MMID) | MMID(space)Last 4 digits of Account Number |
| Cancel MMID for an account | MMIDREVOKE(space)7 digit MMID of your account |
| Credit Card current amount due | CCBAL(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card amount due as per last statement | CCDUE(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last three transactions | CCTXN(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last payment received | CCPYMT(space) Last 4 digits of your Kotak Credit Card Number |
| Total spends this month in Credit card | CCSPND(space) Last 4 digits of your Kotak Credit Card Number |
| Available credit balance | CCAVBL(space) Last 4 digits of your aKotak Credit Card Number |
| Credit card application status | CCAPP(space) your 13 digit Application Number |
| Regenerate Debit Card PIN | DEBITPIN(space)Last 4 digits of Debit Card Number |
| Enable International Usage on Debit Card | DCENB(space)Last 4 digits of Debit Card Number |
| Activate Debit Card for use at merchant establishments (POS) | POSACT(space)Last 4 digits of Debit Card Number |
| Activate Debit Card | DCUNBLOCK(space)Last 4 digits of Debit Card Number |
| Recharge your mobile | REC(space)Mobile Number(space)Telecom service provider(space)Amount(space)Last 4 digits of Account Number |
| Recharge your DTH | DTH(space)Subscriber Number(space)DTH service provider(space)Amount(space)Last 4 digits of Account Number |
| Pay bill | PAYBILL(space) BILL ID(space)CRN (space)Last 4 digits of Account Number(space)Amount |
| Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) | JYOTI(space)Nominee Name |
| Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY) | SURAKSHA(space)Nominee Name |
| Check your Kotak bank account application status | KACAPP(space)your XX digit Application Number |
| List of SMS banking keywords | HELP |
| Find APAC No. basis CRN No | APAC(space)CRN NO. |
| Find APAC No. basis Registration No | APACRGN(space)Vehicle No. |
| Loan a/c balance | LOANBAL(space)Application APAC no. |
| EMI details | LOANEMI(space)Application APAC no. |
| Loan amount financed | LOANFIN(space)Application APAC no. |
| Loan NOC Request | LOANNOC(space)APAC no. |
| Request for Loan Payment Collection | LOANPAY(space)APAC no. |
| Request for Loan SOA | LOANSOA(space)Application APAC No.(comma)EMAIL |
| Request for Loan Repayment Schedule | LOANRPS(space)Application APAC No.(comma)EMAIL |
| New vehicle loan | LOANNEW(space)MAKE(comma)MODEL NO. |
| Insurance Renewal | LOANINS(space)Vehicle No. |
| Vehicle in possession with bank | LOANPOS(space)CRN NO. |
| Link your AADHAAR to your account | AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number |
| OTP generation-IMPS MIP transaction | OTP(space)(MMID)(space) Last 4 digits of Customer Relationship Number |
| Blocking of Debit Card | DCBLOCK(space) Last 4 digits of Debit Card Number |
| Unblocking of Debit Card | DCUNBLOCK(space) Last 4 digits of Debit Card Number |
For NRI Customers
| Location | Contact No. |
|---|---|
| Calling from abroad | +91 22 66006022 |
| USA | 1855-3656767 |
| Australia | 001180044990000 |
| Hong Kong | 00180044990000 |
| UK | 0080044990000 |
| Canada | 18557684020 |
| Singapore | +658001013054 |
| UAE | 080001830148 |
Kotak Life Insurance
| Registered Office | Kotak Mahindra Old Mutual Life Insurance Ltd. 2nd Floor, Plot # C – 12, G- Block, BKC, Bandra (E), Mumbai – 400051 Tel : 022-65993626 Fax : 022-66726254 Email : [email protected] |
| Customer ServiceCentre | Kotak Mahindra Old Mutual Life Insurance Ltd. Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai – 400097 Toll Free : 1800 209 8800 [email protected] |
Kotak General Insurance
| Registered Address | Kotak Mahindra General Insurance Company Ltd. 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra(East), Mumbai – 400051 |
| Office Address | Kotak Mahindra General Insurance Company Ltd. 8th Floor, Infinity IT Park, Building No. 21, General AK Vaidya Marg, Off. WEH, Malad East, Mumbai: 400097 |
| Customer Service Centre | Toll Free: 1800 266 4545 (Between 8 am to 8 pm) 24 hours support provided for Road Side Assistance & Health related claims. Email: [email protected] |
Kotak Securities
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| Corporate Office | 2nd Floor, Nirlon House, Near Passport Office, Dr. Annie Besant Road, Worli, Mumbai – 400025 Tel : 022-66529191 |
| Customer Service Centre | Toll Free: 1800 209 9191 / 1800 222 299 Tel : (City Code) 30305757 [email protected] |
Kotak Mahindra Prime
| Corporate Office | Kotak Infiniti, 4th Floor, Bldg no 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai- 400097 Tel No. : 022-66056825 / 022-66054778 Fax No. : 022-67259086 |
| Customer Service Centre | Tel: 022 6773 6000 (Maharashtra and Goa) Toll Free: 1800 209 5732 (Rest of India) [email protected] |
Kotak Mutual Fund
| Registered Office | 36-38A, 3rd Floor, Nariman Bhavan, 227 Nariman Point, Mumbai 400021. India. |
| Corporate Office | Kotak Mahindra Asset Management Company 6th Floor, Vinay Bhavya Complex, 159-A, C.S.T Road, Kalina, Santacruz East, Mumbai 400098. Tel: – 022-66384444 Fax: – 022-66384455 |
| Customer Service Centre | Kotak Mahindra Asset Management Company 6th Floor, Kotak Towers, Building no 21, Infinity Park, Off Western Eastern Express Highway, Goregaon-Mulund Link Road, Malad East, Mumbai 400097. India. Tel: – 022-66384444 Fax: – 022-66384455 |
Kotak Investment Advisors Limited (KIAL)
| Registered Office | 27BKC, 7th Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051 Tel: 022-43360754 022-43360701 |
Kotak Mahindra Capital Company Limited
| Registered Office | 27BKC, 1st Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051 Tel: 022-43360000 Fax: 022-67132445 |
SME Banking
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| Customer Service Centre | Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad – (E), Mumbai – 400097 Toll Free number – 18002095600 Email id – [email protected] |
Kotak Mahindra Bank International Offices
| Kotak Mahindra (UK) Ltd London Office, | 8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom Tel : +44 20 7977 6900 |
| Kotak Mahindra Inc New York Office, | 369 Lexington Avenue, 28th floor, New York, NY – 10017, USA Tel: +001 212 600 8850 |
| Kotak Mahindra (International) Ltd Mauritius Office, | 4th Floor, Les Cascades Building, Edith Cavell Street, Port Louis, Mauritius Tel : +230 212 9800 |
| Kotak Mahindra (UK) Ltd Singapore Office, | 16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore 048581 Tel: +65 6290 5590 |
| Kotak Mahindra (UK) Ltd Dubai Office | Office No 105, Level 1 Al Fattan Currency House-Tower 2 DIFC, P.O. Box 121753 Dubai, UAE Tel: +9714 3848900 |
| Kotak Mahindra (International) Ltd Representative Office, | Al Otaiba Building, 907, Hamdan Street, Behind KFC, P O Box 131394, Abu Dhabi, United Arab Emirates Phone: +9712 622 9042 |
| Kotak Securities Ltd – Bahrain Branch (Regulated by CBB) | 16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain Tel: +973-17532097 Fax: +973-17533962 |
| Kotak Mahindra Bank (Representative Office) | 304, Al Kifaf Commercial Building Al Karama Area, Dubai. U.A.E, P.O Box – 120520 Tel: +971-43577337 +971-43978105 Fax: +971-43978104 |
| Kotak Mahindra Financial Services Limited (Dubai): | 7th Floor, Office Number 703, Al Fattan Currency House, Tower 2, PO Box 16498, Dubai, UAE. Tel: +971-43544455 |
Kotak Mahindra Bank History
In 1985, Uday Kotak founded Kotak Capital Management Finance as an investment and financial services company with a loan of ₹30 lakh from family and friends. In 1986, Anand Mahindra and his father Harish Mahindra invested ₹1 lakh in the company which was subsequently renamed Kotak Mahindra Finance. The company was initially engaged in bill discounting, along with lease and hire purchase activities.
In the early 1990s, the company started offering car financing and investment banking services and expanded its operations overseas. In 1996, car financing company Kotak Mahindra Primus was incorporated as a 60:40 joint venture between Kotak Mahindra Finance and Ford Credit International. In the same year, Kotak Mahindra Finance hived off its investment banking division into a new company, Kotak Mahindra Capital, started in partnership with Goldman Sachs.
In 1998, Kotak Mahindra Finance started its mutual fund arm called Kotak Mahindra AMC. In 2001, OM Kotak Mahindra Life Insurance was established as a 74:26 joint venture between Kotak Mahindra Finance and Old Mutual.
In February 2003, Kotak Mahindra Finance received a banking licence from the Reserve Bank of India. With this, it became the first non-banking finance company in India to be converted into a bank. Kotak Mahindra Finance was then renamed Kotak Mahindra Bank. At the time, Uday Kotak had a 56% stake in the company while Anand Mahindra held a 5% stake.
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