Axis Bank Limited, formerly known as UTI Bank (1993–2007), is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. It is India’s third largest private sector bank by assets and Fourth largest by Market capitalisation.It sells financial services to large and mid-size companies, SMEs and retail businesses.
As of 30 June 2016, 30.81% shares are owned by the promoters and the promoter group (United India Insurance Company Limited, Oriental Insurance Company Limited, National Insurance Company Limited, New India Assurance Company Ltd, GIC, LIC and UTI). The remaining 69.19% shares are owned by mutual funds, FIIs, banks, insurance companies, corporate bodies and individual investors.
Official Customer Care & Support Information
| Registered Address | ”Trishul’, 3rd Floor,’ Opp. Samartheshwar Temple, Near Law Garden, Ahmedabad, Gujarat |
| Corporate Office | Axis House”, 7th Floor, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 |
| Customer Care Number | 1800 103 5577 |
| For Debit Card/ Pre-Paid Card | 02267987700 |
| Check Account Balance | 18004195858 |
| Phone Banking | 18604195555 / 18605005555 |
| WhatsApp Number | 7036165000 |
| Corporate Banking | 18605004971 |
| Transaction Queries | 18001035577 |
| Mini Statement | 1800 419 6969 |
| For Banking Queries | 02244400000 |
| Email ID | [email protected] |
| For Credit Card Query | [email protected] |
| For Merchant Query | [email protected] |
| For Loan Query | [email protected] |
| For NRI services | [email protected] |
| Nodal Officer | [email protected] |
| Website | https://www.axisbank.com/ |
| For Support | https://www.icicibank.com/customer-care |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.axis.mobile |
IVRS Menu: 1860 419 5555
First Select Language,
- Press 0- To report loss of card or unauthorised transaction or to block your UPI
- Press 1- For debit card /credit card /,tele pin related query
- Press 2- For saving account/Current Account
- Press 3- For credit card realed query
- Press 4- For loan related query
- Press 5- For upi and other services
- Press 6- For Rewards point/ Voucher related queries
- Press 7- To change your language in ivrs menu
- Press 8-For Application status/Apply for new products
SMS For Axis Bank Customer
(56161600 or 8691000002 or 9951860002)
NRI Customers- Please send the SMS request to 8691000002Table Search:
| Sr No. | Request | SMS Message |
|---|---|---|
| 1 | Customer ID | CustID to 56161600 |
| 2 | Customer ID for Credit Card | CUSTIDCC XXXX (last 4 digits of CC) to 56161600 |
| 3 | Balance Enquiry | BAL [account-number] Example: BAL 123 |
| 4 | Last 3 transactions | MINI [account-number] Example: MINI 123 |
| 5 | To download Mobile App | MBANK |
| 6 | To locate the nearest ATM | ATM <Pincode> Example: ATM 400025 |
| 7 | To register for E-Statement | GREEN <Email Id> Example: GREEN <mention your email id> |
| 8 | On-Demand E-statement | ESTMT<last 5 digits of account number> <From Date> <To Date> – Dates in dd-mm-yyyy format |
| 9 | Update Email ID | UPDATEM<valid Email ID> |
| 10 | To get a Cheque Book* | CHQBK <Last 6 digit of a/c No.> Example: CHQBK 6XXXXX |
| 11 | Cheque Status Enquiry | CHQST <6 digit of Cheque No.> <Last 6 digit of the A/c No.> |
| 12 | Stop Cheque Request | STOPCHQ<6 digit of Cheque No.> <Last 6 digit of the A/c No.> <3 digit reason code> Reason Code 019 – Cheque Book lost 020 – Cheque Book mutilated 021 – Cheque Book stolen 022 – Cheque forged 023 – Cheque lost 018 – Cheque Book not received 016 – Others 017 – Wrong amount spelt |
| 13 | Prepaid Mobile Recharge | MOBILE < mobile number > < operator name > < amount > < last 6 digits of your axis bank acct no. > |
| 14 | Prepaid DTH Recharge | DTH < Customer ID > < operator name > < amount > < last 6 digits of acct no.> |
| 15 | Prepaid Data Card Recharge | DATA < Data card number > < operator > < amount > < last 6 digits of your axis bankacct no.> |
| 16 | Know your MMID (For IMPS transactions) | MMID |
| 17 | To update PAN number | PAN <Pan number> < Customer ID > |
| 18 | BLOCKALL <Customer ID> | BLOCKALL 123456 |
| 19 | BLOCKUPI <Customer ID> | BLOCKUPI 123456 |
| 20 | BLOCKFC <last 4 digits of Forex Prepaid Card no.> | BLOCKFC 1234 |
| 21 | BLOCKPC <last 4 digits of INR Prepaid Card no.> | BLOCKPC 1234 |
| 22 | To know your Projected Average Balance | For Projected Average Monthly Balance SMS:PAMB < last 6 digits of AC no. > For Projected Average Quarterly Balance SMS:PAQB < last 6 digits of AC no. > For Projected Average Half Yearly Balance SMS:PHAB < last 6 digits of AC no. > |
Grievance Redressal for Axis Bank Customer
Level 1
- If you have any query/complaints against banking services provided by axis bank, please contact through:
- Call Centre numbers: 1860-419-5555, 1860-500-5555
- May I Help You Corner
- Or visit you Nearest Branch
It will take 10 days to solve your query by banking customer care executive.
Level 2
- If your query is not resolved or you are not satisfied, contact Circle Nodal Officer/Nodal Officer at HO
- Nodal Officer,
Email: [email protected]
Ph.: 080-61865200 (9.30 am to 5.30 pm)
Mon-Sat (Except 2nd & 4th Saturdays and Bank Holidays)
Address: Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No
I.T.5, MIDC, Airoli Knowledge,
Park, Airoli,
Navi Mumbai-400708
- Nodal Officer,
It will take 10 days to solve your query by Circle Nodal Officer/Nodal Officer at HO.
Level 3
If you are not satisfied with the response, you may contact Principal Nodal Officer
- Principal Nodal Officer
Email: [email protected]
Ph. 080-61865098 (9:30 am to 5:30 pm)
Mon-Sat (Except 2nd & 4th Saturdays and Bank Holidays)
It will take 10 days to solve your query by Principal Nodal officer (PNO).
Level 4
If your issue remains unresolved after approaching Level 1 / Level 2 / Level 3 or if the bank has not provided a resolution within 30 days, you may choose to refer the matter to the Address & Area of Operation of Banking Ombudsmen .
Axis Bank NRI Phone Banking Numbers
| Sr No. | Country | Contact Number |
|---|---|---|
| 1 | USA | 1855 205 5577 |
| 2 | UK | 0808 178 5040 |
| 3 | Singapore | 800 1206 355 |
| 4 | Canada | 1855 436 0726 |
| 5 | Australia | 1800 153 861 |
| 6 | Saudi Arabia | 800 850 0000 |
| 7 | Qatar | 00 800 100 348 |
| 8 | UAE | 8000 3570 3218 |
| 9 | (Non – Toll Free) | +91 40 67174100 |
Axis Bank International Overseas Branches
Representative Office
| Name Axis Bank Limited, | Contact Details |
|---|---|
| Dubai | Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE Tel : +9714-3343688 |
| Abu Dhabi | P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Crowne Plaza, Hamdan Street, Abu Dhabi, UAE Tel : 00971-26281668 |
| Sharjah | 1312-1313, Al Hind Tower, Besides Qasba Canal, Al Qasba, Sharjah, UAE. Tel : 00971-65253330 |
| Bangladesh | Laila Tower (5th Floor) 8, Gulshan Avenue, Gulshan – 1, Dhaka – 1212, Bangladesh Tel : 0088029853795 |
Overseas Branches Offices
| Name Axis Bank Limited, | Contact Details |
|---|---|
| Singapore | 9,Raffles Place, #48 – 01/02, Republic Plaza, Singapore – 048619 Tel : 0065-65719229 |
| UK | 1st Floor, 4 Chiswell Street, London. Post Code: EC1Y4UP Tel : 0044-2073972520 |
| DIFC Branch | Axis Bank Limited, DIFC Branch, 28th Floor Unit no.2804, Tower 2, Al Fattan Currency House P.O.Box 506593, DIFC – Dubai UAE. Tel : +9714-373 5555 |
| Axis Bank Limited, IFSC Banking Unit | Unit 403, 4th Floor, Hiranandani Signature, 13-B Zone-I, GIFT SEZ, GIFT City, Gandhinagar, Gujarat Post Code 382355 (India) Tel : 0091 7966745200 |
Axis Bank History
The bank was founded on 3 December 1993 as UTI Bank, opening its registered office in Ahmedabad and a corporate office in Mumbai. The bank was promoted jointly by the Administrator of the Unit Trust of India (UTI), Life Insurance Corporation of India (LIC), General Insurance Corporation, National Insurance Company, The New India Assurance Company, The Oriental Insurance Corporation and United India Insurance Company. The first branch was inaugurated on 2 April 1994 in Ahmedabad by Manmohan Singh, then finance minister of India.
In 2001 UTI Bank agreed to merge with Global Trust Bank, but the Reserve Bank of India (RBI) withheld approval and the merger did not take place. In 2004, the RBI put Global Trust under moratorium and supervised its merger with Oriental Bank of Commerce. The following year, UTI bank was listed on the London Stock Exchange. In the year 2006, UTI Bank opened its first overseas branch in Singapore. The same year it opened an office in Shanghai, China. In 2007, it opened a branch in the Dubai International Financial Centre and branches in Hong Kong.
On 30 July 2007, UTI Bank changed its name to Axis Bank.
In 2009, Shikha Sharma was appointed as the MD and CEO of Axis Bank.
In 2013, Axis Bank’s subsidiary, Axis Bank UK commenced banking operations.
On 1 January 2019, Amitabh Chaudhry took over as MD and CEO.
In year 2021, the Bank had reduced its stake in Yes Bank from 2.39 per cent to 1.96 per cent.
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