Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. Jio offers 4G and 4G+ services all over India and 5G service in many cities. Its 6G service is in the works.
Jio soft launched on 27 December 2015 with a beta for partners and employees, and became publicly available on 5 September 2016. It is the largest mobile network operator in India and the third largest mobile network operator in the world with over 42.62 crore (426.2 million) subscribers.
In September 2019, Jio launched a fiber to the home service, offering home broadband, television, and telephone services. As of September 2020, Reliance Industries has raised ₹1.65 lakh crore (equivalent to ₹1.9 trillion or US$24 billion in 2023) by selling nearly 33% equity stake in Jio Platforms.
Official Customer Care & Support Information
| Registered Address | Reliance Corporate Park, No.8 A Wing, 1st Floor, 5 TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai – 400701. |
| Customer Care Number | 1800 88 99999 |
| Appellate Authority | 18008893999 |
| Active only Data Services | 18008901977 |
| From Jio Number | 199 |
| For Tele-Verification Process | 1977 |
| For Complaint | 198 |
| Jio Mobile WhatsApp Support | 7000770007 |
| Jio Fiber WhatsApp Support | 7000570005 |
| International Roaming | +917018899999 |
| Email ID | [email protected] |
| For queries related to JioFiber | [email protected] |
| If you have queries related to Online Shopping | [email protected] |
| Existing Enterprise Mobility | [email protected] |
| Existing Enterprise Connectivity & Business Solution | [email protected] |
| For new business connection | [email protected] |
| For any security vulnerability | [email protected] |
| Website | https://www.jio.com/ |
| For Support | https://www.jio.com/help/contact-us#/ |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=com.jio.myjio |
IVRS Menu
1800 889 9999
Select your preferred language,
- Hindi
- English
- Punjabi
- Other Languages
After selecting your preferred language:
- Press 1- If your call is related to same no.
- To enter your jio number
- Press 2- If you are not an exisiting customer, please enter 10 digit mobile no.
and to confirm it by press 1- Please hold, Talk to customer care executive.
Jio Care Contact Support
| JioCare Our experts are available for your assistance 24X7 (Monday – Sunday) | Contact No. |
|---|---|
| Interested in Jio- Talk to | 1860 893 3333 |
| For recharge plans, data balance, validity, recharge confirmation and offers | 1991 |
| For Queries | 199 |
| For Complaints | 198 |
| From Other numbers | 1800 889 9999 |
| Tele-verification to activate both HD voice & data services | 1977 |
| Tele-verification to activate data services only | 1800 890 1977 |
| Device Care Helpline (LYF Smartphone & JioFi) Our experts are available for your assistance 24X7 | |
| Helpline | 1800 890 9999 |
| Helpline for Jio Enterprise Mobility & Business Solutions Our experts are available for your assistance 24×7 (Monday – Sunday) | |
| Care Helpline for Enterprise Mobility Services | 1800 889 9333 |
| Care Helpline for Enterprise Connectivity Services & Business Solutions | 1800 889 9444 |
| Helpline for New Business Connection | 1800 889 9555 |
| Care Helpline for JioFiber Customers Our experts are available for your assistance 24X7 (Monday – Sunday) | |
| Helpline | 18008969999 |
Process of tele-verification for Jio SIM
Firstly call 1977
- Enter 5 Digit PIN received on your alternate number OR
- Enter last 4 digits of your aadhaar number OR
- Reach our conctact center advisor for manual verification.
After successful verification, services of your Jio SIM will be activated.
Appellate Authority
Monday to Friday, between 10:30 am and 06:00 pm
| Zone/State | Email Address | Office Address |
|---|---|---|
| South-Andhra Pradesh | [email protected] | Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008 |
| East-Assam | [email protected] | Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India |
| East-Bihar | [email protected] | Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna – 801503, Bihar, India |
| West-Chhattisgarh | [email protected] | 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010 |
| North-Delhi NCR | [email protected] | Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana |
| West-Gujarat | [email protected] | Office -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India |
| North-Haryana | [email protected] | Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071 |
| North-Himachal Pradesh | [email protected] | Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh |
| North-Jammu | [email protected] | Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India |
| East-Jharkhand | [email protected] | Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand |
| South-Kerala | [email protected] | Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State. |
| North-Kashmir | [email protected] | Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K |
| South-Karnataka | [email protected] | RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka. |
| East-Kolktat | [email protected] | Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091 |
| West-Madhya Pradesh | [email protected] | 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010 |
| West-Maharashtra & Goa | [email protected] | Reliance Jio Infocomm Limited, Down Town – The City Centre, 2nd and 3rd Floor, S No. 8+13/1/2, Above Reliance Mart, Off Karve Road, Mhatre Bridge, Erandwane, Pune – 411004 |
| West-Mumbai | [email protected] | Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051 |
| East-North East | [email protected] | Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India |
| East-Odisha | [email protected] | Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023 |
| North-Punjab | [email protected] | Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071 |
| North-Rajasthan | [email protected] | Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001 |
| South-Tamil Nadu | [email protected] | Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road, Thousand Lights, Chennai – 600006. TamilNadu |
| South-Telangana | [email protected] | Reliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana |
| North-UP West | [email protected] | Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003 |
| North-UP East | [email protected] | Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP) |
| North-Uttarakhand | [email protected] | Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003 |
| East-West Bengal | [email protected] | Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091 |
Jio History
The company was registered in Ambawadi, Ahmedabad, Gujarat on 15 February 2007 as Infotel Broadband Services Limited (IBSL). In June 2010, Reliance Industries (RIL) bought a 95% stake in IBSL for ₹4,800 crore (equivalent to ₹110 billion or US$1.3 billion in 2023). Although unlisted, IBSL was the only company that won broadband spectrum in all 22 circles in India in the 4G auction that took place earlier that year. Later continuing as RIL’s telecom subsidiary, Infotel Broadband Services Limited was renamed as Reliance Jio Infocomm Limited (RJIL) in January 2013.
In June 2015, Jio announced that it would start its operations throughout the country by the end of 2015. However, four months later in October, the company postponed the launch to the first quarter of the financial year 2016–2017.
The 4G services were launched internally on 27 December 2015. The company commercially launched its 4G services on 5 September 2016, offering free data and voice services until 31 December, which was later extended until 31 March 2017. Within the first month, Jio announced that it had acquired 1.6 crore (16 million) subscribers and has crossed 5 crore (50 million) subscriber mark in 83 days since its launch, subsequently crossing 100 million subscribers on 22 February 2017. By October 2017, it had about 13 crore (130 million) subscribers.
On 5 October 2022, it has launched 5G services to Delhi, Mumbai, Kolkata and Chennai. As of March 2023, Jio 5G service was available in 365 cities across India. As of April 2023, 5G service was available across 2,500+ cities in India. In August 2023, it was announced that Jio had completed its rollout of 5G services nationwide, ahead of schedule.
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