In the dynamic realm of Indian finance, Upstox stands as a beacon of innovation, empowering individuals with the tools and expertise to navigate the intricacies of the stock market. Founded in 2009, Upstox has rapidly ascended to become one of India’s leading online trading platforms, garnering the trust of over 1 crore (10 million) customers.
Official Customer Care & Support Information
| Registered Address | 30th Floor, Sunshine Towers, Senapati Bapat Marg, Dadar (West) Mumbai – 400013 |
| Customer Care Number | 022-4179 2999 |
| Support: | 022-7130 9999 |
| Contact support: | 022-6130 9999 |
| Email ID | [email protected] |
| Head of Customer care | [email protected] |
| Account Opening Queries | [email protected] |
| Working Hours | All Trading Days – 8 am to 5 pm |
| Website | https://upstox.com/ |
| Download App | https://play.google.com/store/apps/details?id=in.upstox.app |
Upstox – Grievance / Escalation Matrix
In case your concerns are not addressed within reasonable time i.e. within 5 working days, you may escalate it to next level as per the defined matrix.
| Escalation Level | Details of | Contact Person | Address | Contact No. | Email Id | Operational / Working hours |
| Level 1 | Customer Care / ClientServicing | Customer Service | 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 | 022-41792999 | [email protected] | All Trading Days – 8 am to 5 pm |
| Level 2 | Head of Customer Care | JeffreyDeSouza | 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 | 022-4179 2936 /022-7114 6936 | [email protected] | All Trading Days – 8 am to 5 pm |
| Level 3 | Compliance Officer | Manoj Agarwal | 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 | 022-7114 6955 /022-4179 2955 | [email protected] | All Trading Days – 8 am to 5 pm |
| Level 4 | CEO | Kavitha Subramanian | 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 | 022-7114 6941 /022-4179 2941 | [email protected] | All Trading Days – 8 am to 5 pm |
ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer:
| Sr. No | Name of the Individual | Designation | Contact No. | Email Id |
| 1 | Kavitha Subramanian- RKSV Securities India Private Limited | CEO | 022-41792936022-71146936 | [email protected] |
| 2 | Manoj Agarwal- RKSV Securities India Private Limited | Compliance Officer | 022-71146941022-41792941 | [email protected] |
| 3 | Amit Lalan- RKSV Commodities India Private Limited | Compliance Officer | 022-71146941022-41792941 | [email protected] |
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