Bank of India Customer Care Number

Bank of India (BOI) is an Indian public sector bank headquartered in Bandra Kurla Complex, Mumbai. Founded in 1906, it has been government-owned since nationalisation in 1969. BoI is a founder member of SWIFT (Society for Worldwide Inter Bank Financial Telecommunications), which facilitates provision of cost-effective financial processing and communication services.

Official Customer Care & Support Information

Registered Address	Bank of India Star House, C-5, “G” Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051.
Customer Care Number	1800220088
For Credit Card	1800225110
For Debit Card	02240429123
Chargeable number-Any Information,24X7	02240919191
Debit Card Hot Listing no.	02240429127
WhatsApp Number	8376006006
For Account Balance	9015135135
For Mini Statement	9266135135
Home loan/ Gold loan	8010968305
Email ID	[email protected]
Queries	[email protected]
Operational guidelines Queries- NRI	[email protected]
Website	https://bankofindia.co.in/
Download App (Playstore)	https://play.google.com/store/apps/details?id=com.boi.ua.android

IVRS Menu: 1800 220 229

• Press 1- For Hindi
• Press 2- For English
• Press 3- For Regional languages

Select your language,

• Press 1- For blocking of debit or credit card
• Press 2- For account balance
• Press 3- For banking services
• Press 4- For self pin generation services
• Press 5- For stop cheque payment request
• Press 6- For other banking services
• Press 0- For to repeat this menu

Hotlisting Of Card

Services	Contact Details
ATM Cards / Debit Cards	Enquiry (ATM Cards / Debit Cards) Land Line : 1800 103 1906(TollFree) Email : [email protected]Hot Listing of Debit Card (BOI Debit Card Customer Care) Toll Free: 1800 425 1112 Land Line : 022-40429123/ 022-40429127/ 022-40919191 (chargeable number)
Credit Cards	Credit card Enquiries Toll Free : 1800 220 088, Land Line : 022-40426005/ 022-40426006 Hot Listing BOI credit Card Toll Free :1800 220 088, Land Line : 022-40426005 / 022-40426006 Merchant Enrolment Land Line : 022-61312937
RTGS/NEFT/IMPS	RTGS [email protected] Ph: 022-67447092 / 022-67447093NEFT – [email protected] Ph: 022-61312984/ 022-61312992/ 022-61312997IMPS – [email protected] Ph.: 022-61312994/022-61312995UPI Ph: 022-67447025

Grievance Redressal Mechanism

Levels	Escalation	No. of days to resolve	Particulars
Level – 1	Branch Level	5 days	In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.
	Online Complaint (OCRM)		Alternatively, You may register complaint online, for which an icon “Online Complaint (OCRM) “ has been provided at home page of our Bank’s website.  Upon lodging the complaint in OCRM, the system provides a “Tracker ID’ as an acknowledgement and also to track the progress of the complaint. You  have to preserve the “Tracker ID” for future reference.
Level – 2	Zonal Level	3 days	If the complaint is not redressed to Your satisfaction, the matter may be taken up with the Zonal Manager concerned (by giving tracking number/ reference number) whose name, address and other details may be obtained by clicking the link below:
Level – 3	NBG Level	2 Days	If still any complaint is not redressed, the matter may be taken up with the next level i.e. NBG GM concerned (by giving tracking number/ reference number)  whose name, address and other details may be obtained by clicking the link below:
Level – 4	Chief Grievance Redressal Officer	4 Days	If you still feels unsatisfied with the responses received you can address the complaint to the Bank’s Nodal Officers at Head Office designated to deal with your complaints/ grievances giving full details of the case and giving tracking number/ reference number on the below mentioned address The General Manager, Customer Excellence Branch Banking Department, Star House I, Plot: C-5, G-Block, 2nd floor, East Wing, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051 Tel No. 022-66684860 E-mail: [email protected]
External Agencies		1 month	In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman.

Bank of India Grievance Redressal Officer

Bank of India Specialised NRI Branches – India

Name Of Branch	Contact Details
Ahmedabad NRI Branch	Opp. Town Hall, Ellisbridge, Ahmedabad – 380 006. # 0091-079- 26580514 / 26581538 / 26585038. E-Mail: [email protected]
Anand NRI Branch	“KalpaVraksh”, Dr. Cook Road, Opp. Shastribaug Corner, Anand 380 001 # 0091-2692 256291/2, 0091-2692 256290 E-Mail : [email protected]
Bhuj NRI Branch	N.K. Towers, Opp. Jilla Panchayat Bhavan, Bhuj-Kutch, GUJARAT-370 001 # 0091-2832-250832 Fax : 0091-2832-250721 E-Mail : [email protected]
Ernakulam NRI Branch	Bank of India, Collis Estate, M.G Road, Cochin, Ernakulum, -682016. # 0091-04842380535,2389955,2365158 Fax: 0091-484-2370352 E-Mail: [email protected]
Mumbai NRI Branch	70/80 , M.G Road ,Ground Floor, Fort, PIN-400 001. # 0091-22-22668100,22668102 Fax: 0091-22-22-22668101 E-Mail: [email protected]
New Delhi NRI Branch	P T I Building, 4, Sansad Marg, New Delhi – 110 001 # 0091-11-28844078, 0091-11-23730108, 0091-11-28844079 Fax: 0091-11-23357309 E-Mail: [email protected]
Margao NRI Branch	Rua Jose Inacio Loyla,New Market,Po-272. State:Goa , City:Margaon, PIN:403601 E-Mail: [email protected]
Pudhucherry Nri	No.21,Bussy St.1St Floor,Opp.Saraswathi Thirumanamahal Pudhucherry State:U.T. Of Pondicherry , City:PUDUCHERRY, PIN:601101 # (0413) 2338500,2338501,9597456500, E-Mail: [email protected]
Navsari Nri	1 St Floor,Bank Of India Navsari Branch Near Tower State:Gujarat , City:Navsari, PIN:396445 E-Mail: [email protected]

Bank of India International Branches

Sl No.	Country	City	Contact Details
1	Belgium	Antwerp	18-20 Schupstraat, 2018, Antwerp, Belgium Phone No: 00-32-3201-8880/81/82/83/84 (Manager) Fax No : 0032-3231-8387 Email Id : [email protected] [email protected]
2	Channel Islands	Jersey (Channel Islands)	37, New Street, St. Helier, Jersey Je2 3ra Channel Island Phone No : 0044-1534-873788 0044-1534-874479(Manager) Fax No : 0044-1534-768640 Email Id : [email protected] [email protected]
3	Cambodia	Phnon Penh	Phnom Branch, Room No.1, 4TH Floor, Ioc Bldg., 254, Monivong Blvd., Phnom Penh, Cambodia Phone No : 855 23 219 108 (Ce) 855 23 219 364 Fax No : 855 23 219 354 Email Id : [email protected]
4	Dubai	Difc	Bank Of India, Difc Branch, 1902, 19TH Floor (South Tower), Emirates Financial Towers, P.O.Box 507310, Difc,Dubai Phone No : +971 43 273437/ +971 43 527292 Fax No : +971 43 527286 Email Id : [email protected]
5	France	Paris	3, Rue Scribe, 75009, Paris France Phone No : 00331-4266-6049 / 4997 / 6047 / 6048 (Manager) Fax No : 00331-4266-5006 Email Id : [email protected] [email protected]
6	Indonesia	Jakarta Representative Office	Wisma Mandiri, Jl Kebon Sirih No.83, Jakarta – 10340, Indonesia. Phone No : 0062 21 2302688 Fax No : 0062 21 2300800 Email Id : [email protected]
7	Indonesia	Pt Bank Of India(Indonesia	Tbk (A Subsidiary Of Bank Of India) Ji.H.Samanhudi No. 37 Jakarta 10710 Indonesia Phone No : 0062-21- 3456170 Fax No : 0062-21- 3808178 Email Id : [email protected] Chief Executive No. +62-81514338178/ (Res) +6221-39837888
8	Japan	Tokyo	Marunouchi Nakadori Bldg. 2-3 Marunouchi 2-Chome Chiyoda-Ku Tokyo 100-0005 Japan Phone No : 0081-3-3212 0911 0081-3-3212 3424 Fax No : 0081-3-3214 8667 0081-3-3212 3461 Email Id : [email protected]/ [email protected]
9	Japan	Swift : Bkidjpt Osaka	Nihon Seimei Sakaisuji Honmachi Bldg. 4TH Floor 8-12, Honmachi 1-Chome, Chuo-Ku Osaka 541-0053 Phone No : 0081-6-6261 4035 Fax No : 0081-6-6261 6611 Email Id : [email protected]
10	Kenya	Nairobi	Kenyatta Avenue, P. O. Box 30246 00100 Nairobi, Kenya. Phone No : 00254-20-2222542 Fax No : 00254-20-2229462 Email Id : [email protected]
11	Kenya	Swift : Bkidkena Nairobi	Kenyatta Avenue, P. O. Box 30246 00100 Nairobi, Kenya. Phone No : 0025420-2229461 Fax No : 00254-20-2221417 Email Id : [email protected]
12	Kenya	Swift : Bkidkena Industrial Area	Ideal Corner Lusaka Road (Opp. D.T. Dobie) P. O. Box 18415 00500 Nairobi, Kenya Phone No : 00254-20-558360 Fax No : 00254-20-652370 Email Id : [email protected]
13	Kenya	Westlands	P. O. Box 14359 00800, Mwanzi Road, Opp. Nakumatt Ukay, Westland, Nairobi, Kenya. Phone No : 00254-20-3748537 / 8 Fax No : 00254-20-3743826 Email Id : [email protected]
14	Kenya	Mombasa	Bank Of India Bldg. Nkrumah Road Treasury Square, P. O. Box 90684 Mombasa, Kenya. Phone No : 00254-41-2313110 Fax No : 00254-41-2225214 Email Id : [email protected]
15	New Zealand	Auckland	Bank Of India (New Zealand)Ltd., 10,Manukau Road,Epsom, Auckland-1021 New Zealand Phone No : +64 9 9265713 Fax No : +64 9 9265719 Email Id : [email protected]
16	Socialist Republic Of Vietnam	Socialist Republic Of Vietnam	Ho Chi Minh City Branch, Unit 202 &Amp; 203, Saigon Trade Centre, 37 Ton Duc Thang Street, District I, Hcmc Phone No : (08) 38228939/ (08) 38246341 Email Id : [email protected]
17	Singapore	Singapore	158 Cecil Street, #01-01, #02-01 &Amp; #09-01, Singapore-069545 Phone No : 0065 62220011 Fax No : 0065 62254407 Email Id : [email protected]
18	United States	New York	277, Park Avenue New York Ny 10172-0083 U.S.A. Phone No : 001212-753-6100 Fax No : 212-588-8958 Email Id : [email protected]
19	United States	San Francisco (Agency)	Swift : Bkidus33 San Francisco Agency 555 Mission Street Suite # 1875 San Francisco Ca – 94105 Phone No : 001415-956-6326 / 001415-956-2129 Fax No : 001415-956-6328 Email Id : [email protected]
20	United States	West Indies Cayman Islands	P. O. Box 694 Grand Cayman Cayman Islands C/O New York Branch Phone No : 001212-753 6100 Fax No : 212-588-8958 Email Id : [email protected]
21	Uk	Uk	4TH Floor 63 Queen Victoria Street, London Ec4n-4ua U.K Phone No : 0044-20-7965 2500 0044-20-7965 2403/2404 Fax No : 0044-20-7965-2556 Email Id : [email protected] Swift : Bkidgb2l
22	Uk	Birmingham	182, Soho Road, Handsworth, Birmingham, B21 9lp Phone No : 0044-121-507 9940 0044-121-507 9946 Fax No : 0044-121-523 4684 Email Id : [email protected]
23	Uk	East Ham	320/322 Barking Road, East Ham London E6 3ba U.K. Phone No : 044-20-8471-1131 / 044-20-8472-3399(Manager) Fax No : 0044-20-8552 9515 Email Id : [email protected] / [email protected]
24	Uk	Leicester	105-107 Belgrave Road Leicester Le4 6as U.K. Phone No : 044-116-266-8464 044-116-268-0568(Manager) Fax No : 044-116-266-1969 Email Id : [email protected]
25	Uk	Manchester	79, Newton Street Manchester M1 1ex U.K. Phone No : 044-161-236-3723 044-161-236-4122(Manager) Fax No : 044-161-236-9050 Email Id : [email protected]
26	Uk	Wembley	714-716 Kenton Road, Harrow, Middlesex, Ha3 9 Qx (Near V.B &Amp; Sons, Kingbury Circle) Phone No : 0208 9035355 Fax No : 0208 9031405 Email Id : [email protected]/ [email protected]
27	Uk	Glasgow	1, Somerset Place 169 Elderslie Street Glasgow G3 7jt Scotland Phone No : 00 44 -141 352 6989 Fax No : 00 44 -141 332 0721 Email Id : [email protected]
28	Uk	Channel Islands – Jersey (Channel Islands)	37, New Street, St. Helier, Jersey Je2 3ra Channel Islands Phone No : 0044-1534-873788 0044-1534-874479(Manager) Fax No : 0044-1534-768640 Email Id : [email protected] [email protected]
29	Uk	Europe	4TH Floor, 63, Queen Victoria St. London Ec4n 4ua, U.K. Phone No : 0044-20-7965 2500 0044-20-7965 2400/ 2401 Fax No : 0044-20-7965 2557 Email Id : [email protected] [email protected]
30	West-Indies	Cayman Islands	P.O. Box 694 Grand Cayman Ky 1 – 1107 Cayman Islands C/O New York Br. Phone No : 001212-753-6100 Fax No : 001212-319-6347 Email Id : [email protected]
31	Tanzania	Tanzania	Bank Of India (Tanzania) Ltd [Subsidiary Of Bank Of India] Maktaba Street P.O.Box 7581 Dar Es Salam Phone No : +255 222135362 (Md) Fax No : +255 222135363 Email Id : [email protected]
32	Tanzania	Dar Es Salaam	Dar Es Salaam Branch Maktaba Street, Dar Es Salam Phone No : +255 222135358 (Cm) Fax No : +255 222135366,68,69 Email Id : [email protected]
33	Tanzania	Dar Es Salaam	Zanaki Street Branch Zanaki Street, Dar Es Salam Phone No : +255 222111062 (Cm) +255 222111061 Fax No : +255 222111063 Email Id : [email protected]
34	Tanzania	Dar Es Salaam	A Subsidiary Of Bank Of India Dar Es Salaam Branch Maktaba Street, P.O.Box 7581 Phone No : +255 22 2135358/66/68/69 Fax No : +255 22 2135363 Email Id : [email protected]
35	Uganda	Kampala	Plot No. 37, P.O. Box – 7332, Jinja Road, Kampala, Uganda. Phone No : 00256 313400437 Email Id : [email protected]

Bank of India History

Bank of India was founded on 7 September 1906 by a group of eminent businessmen from Mumbai, Maharashtra, India. The Bank was under private ownership and control till 19 July 1969 when it was nationalised along with 13 other banks.

Beginning with one office in Mumbai, with a paid-up capital of ₹5 million (US$63,000) and 50 employees, the Bank has made a rapid growth over the years and blossomed into a mighty institution with a strong national presence and sizable international operations. In business volume, the Bank occupies a premier position among the nationalised banks.

The bank has over 5,084 branches in India spread over all states and union territories including specialized branches. These branches are controlled through 54 zonal offices. There are 60 branches, 5 subsidiaries, and 1 joint venture abroad.

The Bank came out with its maiden public issue in 1997 and follow on Qualified Institutions Placement in February 2008.

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