Official Customer Care & Support Information
| Registered Address | Ranka Junction, No. 224 (old Sy No.80/3), 4th Floor, Vijinapura, Old Madras Road, K R Puram, Bangalore-560016 |
| Customer Care Number | 1860 123 1000 |
| Email ID | [email protected] |
| General Queries | [email protected] |
| Business Enquiries | [email protected] |
| Website | https://www.bigbasket.com/ |
| Download App | https://play.google.com/store/apps/details?id=com.bigbasket.mobileapp |
Office Address
| Location | Address |
|---|---|
| Bangalore | Supermarket Grocery Supplies Pvt. Ltd. 2nd Floor, Fairway Business Park, Embassy Golf Link, Challaghatta, Bangalore, Karnataka 560071 |
| Hyderabad | Plot No : 7-63, New No.11-6-2028, Phase II, S.V.Co-operative Industrial Estate, Kukatpally. RR Dist. Secunderabad-500037 |
| Mumbai | Gala No. 3,4,5,6, Krishna Mill Compound Sonapur lane, Off LBS marg,Bhandup West Mumbai-400078 |
| Kolkata | Daag No.445-451, 454-456 P.O – Chaturbhujkati, Dist: Howrah,West Bengal PIN-711313 |
| Jaipur | Supermarket Grocery Supplies (P.) Ltd. SP-2033, Industrial Area RamchandraPura, Sitapura(Ext.) Jaipur-302022 Near : Audi Service Station |
| Ludhiana | Khasra No. 30/7/2, Khasra No 25 Village Lakhowal, Tehsil Sahnewal, District Ludhiana, Punjab Ludhiana- 141112 |
| Pune | SrNo: 139, Jadhav Wasti, Ashok Nagar Road,Thathawade, Pune-411033 |
| Chennai | DRR Avenue, No 2,3&4 Audco Nagar Kattupakkam, Poonamalle Chennai-600056 |
| Delhi-NCR | Khasra No-147/1-2-3, Village Bamnoli, Sector-28, Dwarka, New Delhi-110061 |
| Mysore | Plot No-104, Shed No-1/3, KRS Road, Metagalli industrial Area, Mysore-570016 |
| Coimbatore | Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti post, Coimbatore-641007 |
| Vijayawada- Guntur | H.No=4-88/2, Rs No=207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna (District), Gangoor-521139 |
| Ahmedabad- Gandhinagar | 476/1, New Ahmedabad Estate, Opposite Intas Pharma, Moraiya, Ahmedabad-382213 |
| Vododara | Plot No. 10, Near TP 13 Fly over bridge, at Fulwadi Crossing, Gorwa, Vadodara, Gujarat-391740 |
| Lucknow- Kanpur | Ashoka Warehousing Complex, Khasra No.113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow-226021 |
| Visakhapatnam | UTPL campus,Ware House NO.1, survey no 35,38,39.In IDA,Block A, Mindi village,Gajuwaka, Visakhapatnam-530012 |
| Surat | 172+173/1, Icchapor Industrial Estate, B/h Nanavati Toyota Showroom, Opp ONGC, Surat-394510 |
| Nagpur | 347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal-Kamleshwar, Nagpur-411501 |
| Patna | Plot No. 1562 & 1563, Khata No.47 & 77, Tauzi No 26, Thana No. 12 Mauza Chandpur, Kumhrar, P.S. Agamkuan Patna-800007 Landmark : Beside Tata-Samrat Motors, Opposite Pappu Dhaba |
| Chandigarh Tricity | Khewat Khatoni No.82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil- Bassi Pathana, Distric- Fatehgarh Sahib Punjab-140307 |
| Bhopal | C/O-Shubham Warehouse, Khasra No. 8/1, Gram – Rapadiya, Katara Hills, Near Bypass, Bhopal-462026 |
Return/Refund
- Company has “no questions asked return and refund policy”
which enables the Customer to return the product at the time of delivery,
if not satisfied with its quality/freshness. - Return Policy – Time Limits:
- Perishable goods: Within 48 hours from the delivery date
- Other goods : Within 7 days from the delivery date.