Bharat Sanchar Nigam Limited (abbreviated as BSNL) is a central public sector undertaking headquartered in New Delhi, India. It is under the ownership of the Department of Telecommunications, Ministry of Communications, Government of India. It was incorporated on 1 October 2000 by the Government of India. Its top official is designated as Chairman and Managing Director who is a central government civil servant of the Indian Communication Finance Service cadre or a central government engineer of the Indian Telecommunications Service cadre. It provides mobile voice and internet services through its nationwide telecommunications network across India. It is the largest government-owned-wireless telecommunications service provider in India.
Official Customer Care & Support Information
| Registered Address | Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001 |
| Customer Care Number | 18003451500 |
| WLL / CDMA | 18001801502 |
| GSM Postpaid / Prepaid | 18001801503 |
| Broadband Complaint Booking | 18003451504 |
| BSNL – For MPLS & Other Data Services | 18004251957 |
| Enterprise Services | 18004257007 |
| DND from Landline / Mobile | 1909 |
| Landline/Broadband | 1500 |
| Mobile | 1503 |
| SMS Other Operators | 9482157007 |
| Email ID | [email protected] |
| Website | http://www.bsnl.co.in/ |
| Download App (Playstore) | https://play.google.com/store/apps/details?id=in.bsnl.portal.bsnlportal |
IVRS Menu For 1800 345 1500
First Selected Language,
- Press 1: Hindi
- Press 2: English
After select Prefered language,
- Press 1: For Landline Services
- Press 1: For Complaint Booking
- Press 2: For bill Enquiry
- Press 3: For Directory Enquiry
- Press 4: To Speak To The Customer Care Executive
- Press 5: Do not call registry
- Press 7: To repeat Menu
- Press 2: For Broadband Services
- Peess 3: For NGN based VAS (WINGS) Services
- Press 7: Registering and appeal against to Complaint
LandLine
| 1500 from BSNL mobile or Landline 1800-345-1500 from other operator mobile or Landline |
Broadband
| 1504 from BSNL mobile or Landline 1800-345-1504 from other operator mobile or Landline |
GSM Postpaid / Prepaid
| 1503 from BSNL mobile or Landline 1800-180-1503 from other operator mobile or Landline |
WLL / CDMA
| 1502 from BSNL mobile or Landline 1800-180-1502 from other operator mobile or Landline |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll Free No-18004257007 SMS Short Code for BSNL-57007 SMS Other Operators- 9482157007 Email Id- [email protected] Leased Line Call Centre: 1800-425-1957 |
Global Satellite Phone service
Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : [email protected] , [email protected]
Grievance Redressal
- Online grievance redressal form
- Write to CMD BSNL by e-mail
[email protected]
BSNL Appellate Authority
| State | Phone | Address | Fax | |
|---|---|---|---|---|
| Andman and Nicobar | 03192-233800 | [email protected] | O/o CGMT, A and N Circle, Port Blair | 03192-233660 |
| Andhra Pradesh | 0866-2444165 | [email protected] | Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004 | N/A |
| Assam | 03612736394 | [email protected] | O/o CGMT, Assam Telecom Circle, Guwahati-781001 | 0361-2736395 |
| Bihar | 0612-2239938 | [email protected] | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 | 0612-2221681 |
| Chhattisgarh | 0771-2229300 | [email protected] | Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007 | 0771-2228300 |
| Chennai | 044-26411300 | [email protected] | O/o CGMT, Chennai Telecom Distt., Chennai | 044-26426888 |
| Gujarat | 079-26481366 | [email protected] | 8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 | 079-26481416 |
| Himachal Pradesh | 0177-2620440 | [email protected] | O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300 | 0177-2628881 |
| Calcutta | 033-22438000 | [email protected] | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol- 700 001 | N/A |
| Haryana | 0171-2602700 | [email protected] | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001 | 0171-2603155 |
| Jharkhand | 0651-2208800 | [email protected] | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217 | N/A |
| Jammu & Kahmir | 0191-2477222 | [email protected] | O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu | 0191-2477255 |
| [email protected] | 4th Floor, Trikuta Nagar Exchange Building, Jammu | 0191-2477555 | ||
| Kerala | 0471-2306600 | [email protected] | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 | 0471-2305922 |
| Karnataka | 080-25362244 | [email protected] | Area of Jurisdiction–Basic and Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.205, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Karnataka | 080-22865300 | [email protected] | Area of Jurisdiction –Basic and Mobile, Karnataka Circle (only Bangalore and Kolar), 5th floor, O/o PGM-BGTD Rajbhavan road, Bangaluru-560001 | N/A |
| Karnataka | 080-25555111 | [email protected] | Area of Jurisdiction–Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.326, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Maharashtra | 022-26600389 | [email protected] | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054 | N/A |
| Madhya pradesh | 0755-2570700 | [email protected] | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal | 0755-2572424 |
| Norh east 1 | 0364-2224737 | [email protected] | Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong – 793001, Meghalaya. | N/A |
| North east 2 | 03862-234470 | N/A | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur | N/A |
| Odisha | 0674-2535399 | [email protected] | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 | 0674-2534545 |
| Punjab | 0172-2604747 | [email protected]. in | Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh | 0172-2664100 |
| Punjab | 0172-2673050 | [email protected] | BSNL T.E Building, Sector 49-C, Chandigarh | 0172-2673030 |
| Rajasthan | 0141-2365050 | [email protected] | O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8 | N/A |
| Tamil Nadu | 044-28293914 | [email protected] | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 | 044-28293915 |
| UP East | 0522-2621200 | [email protected] | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow | 0522-2230300 |
| UP West | 0121-2600786 | [email protected] | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar | N/A |
| Uttaranchal | 0135-2714100 | [email protected] | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 | 0135-2714300 |
| West Bengal | 033-22483635 | [email protected] | O/o CGM, West Bengal Telecom Circle, BSNL | N/A |
| West Bengal | 033-22100812 | [email protected] | CTO Building, 8, Red Cross place, Kolkata-700001 | N/A |
| Telangana | 040-23201212 | [email protected] | 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana | N/A |
BSNL History
Bharat Sanchar Nigam Limited is India’s government enterprise and its history can be traced back to the British India. The foundation of telecom network in India was laid by the British sometime during the 19th century. During the British era, the first telegraph line was established between Calcutta and Diamond Harbour in 1850. The British East India Company started using the telegraph in 1851 and until 1854 telegraph lines were laid across the country. In 1854, the telegraph service was opened to the public and the first telegram was sent from Mumbai to Pune. In 1885, the Indian Telegraph Act was passed by the British Imperial Legislative Council. After the bifurcation of Post and Telegraph department in the 1980s, the creation of Department of Telecom eventually led to the emergence of the government owned telegraph and telephone enterprise which led to the foundation of BSNL.
For 160 years, BSNL had operated the public telegram service. In 2010 the telex network between its 182 offices was replaced with the “Web Based Telegram Messaging System” which relied on internet connections rather than telex lines (which are more reliable where power outages are more common). This led to a decline in service, and the company applied the title “diminished service” to telegrams in 2010. Finally on 15 July 2013 the public telegram service was shut down completely.
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