InterGlobe Aviation Limited, doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 63.4% domestic market share as of July 2023. It is also the largest individual Asian low-cost carrier in terms of jet fleet size and passengers carried, and the largest carrier in Asia. It carried over 300+ million passengers as of November 2022. It operates 1,900 daily flights, as of October 2023, to 116 destinations – 83 domestic and 33 international. It has its primary hub at Indira Gandhi International Airport, Delhi.
Official Customer Care & Support Information
| Registered Address | Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India. |
| Customer Care Number | 0124 617 3838 |
| WhatsApp Number | 7428081281 |
| Corporate Travel Solutions | 01140033833 |
| For Franchise | 9654513997 |
| Email ID | [email protected] |
| Group Desk | [email protected] |
| Website | https://www.goindigo.in/ |
| Download App | https://play.google.com/store/apps/details?id=in.goindigo.android |
International Reservation Centres
- Go to the official website
- Click on contact us
- Go to the down in International Reservation Centres
- Select country
- Click on details
Nodal Officer
For comments, concerning Civil Aviation Requirement, Section -3, contact-
Air Transport, Series M, Part IV. You may write to:
- Nodal Officer, Isha Gandhi at [email protected].
- Appellate Authority, Amrita Gill at [email protected].
- Feedback form (For both Officers)
SMS for feedback
For feedback or complaints by sending an SMS to 566772.
SMS must be sent in the following format:
- FEEDBACK <space> PNR <space> comments.
For Cargo Services
Ph: 01140404200
Email: [email protected]
https://cargo.goindigo.in/
International GSA/Reservation Offices
| Country | Email & Contact Number | Address |
|---|---|---|
| Australia | [email protected] | Aviareps GmbH Hedwiggasse 4/1-4 1020 Vienna AUSTRIA |
| Austria | Tel: +43 1 5853631-68 Email: [email protected] | Aviareps GmbH Untere Donaustraße 11/3. OG, 1020 Wie |
| Bahrain | Tel: 17225650, 17210277 Email: [email protected] | World Travel Services Service Unitag House, 150 P O Box 830, Manama, Bahrain |
| Bangladesh | Tel: +88 02 9883374 Email: [email protected] | Renaissance Aviation Services Limited Plot# SEF (1), Gulshan South Avenue Bir Uttam Mir Showkat Road, Gulshan-1, Dhaka-1212, Bangladesh. |
| Canada | PH: 1 (877) 277-8183 Email: [email protected] | Montreal AirlinePros, Inc 2001 Boulevard Robert-Bourassa Suite 1700 Montreal, QC H3A 2A6 |
| Belgium | Tel: 0032 (0)2 771 98 16 Email: [email protected] | Nter Gsa Belgium Av Des Celtes, 7 – Keltenlaan 7 | 1040 Brussels |
| China | (+86) 138 8087 5390 [email protected]; [email protected] | Chengdu Megacap Aviation Service Co., Ltd. Room1505, North Tower, Poly Center, No.7 Lingshiguan Road, Wuhou District, Chengdu City, China |
| China | Tel: 0086-22503838 Email: [email protected]; [email protected] | Guangzhou Megacap Aviation Service Co., Ltd. Room 504B, Atrium Area, Guangdong International Building, 339 East of Huanshi Road, Guangzhou, 510098, China |
| Czech Republic | Tel: +420 224 815 378 Email: [email protected] | TAL Aviation CZ s.r.o. V Jámě 1, Praha 1, 11000, Czech Republic |
| France | Tel : +33 (-)1 53 43 33 92 Email: [email protected] | Aviareps Ag 122 Avenue Des Champs Elysees 75008 Paris |
| Germany | Tel: +49 (-) 6977-673-55 Email: [email protected] | AVIAREPS AG Kaiserstrasse 77 / 60329 Frankfurt |
| Greece | Email: [email protected] | TAL Aviation GR -3- 21- 93415– 7,Stadiou str 1-5 62 Athens Greece |
| Hong Kong | (852) 28304803 [email protected] | Pacific Aviation Marketing (HK) Ltd. Unit 2503 25/F Island Place Tower,510 King’s Road, North Point, Hong Kong |
| Hungary | Tel : +36 70 597 7367 Email: [email protected] | Tal Aviation HU 3-5 Reinvierii Street, Apt 18, Sector 2, Bucharest, Romania |
| Israel | +972 3 7952133 Email: [email protected] | TAL Aviation 2 Ben Gurion Street, Ramat Gan, 5257334, Israel |
| Italy | Tel: +39 -2 643458364 Email: [email protected] | AVIAREPS srl Piazza della Repubblica, 32 / 20124 Milan |
| Kuwait | Tel : +965 22260250 Email : [email protected] | IndiGo Kuwait M2 , Al Jawhara Tower, Ali Al Salem Street, Al Salhiya, PB No. 28229 Safat 13056 Kuwait. |
| Malaysia | Tel : +603 2711 6489 Email: [email protected] | AVIAREPS Global Alliance Travel Sdn Bhd Suite 2701 Level 27 Wisma Chuang 34 Jalan Sultan Ismail 50250 Kuala Lumpur |
| Maldives | Tel: +960-3006622, +960-7289485, +960-7918627 Email: [email protected], [email protected], [email protected], [email protected]. | Aviation Services (Private) Limited 2nd Floor, Apartment A, Gaadhoo Building, Boduthakrurufaanu Magu, 20280 Male, Republic of Maldives |
| Myanmar | +95 9771188180, +95 9263606123 Email: [email protected] | AVIAREPS Myanmar Co,. Ltd Room 07-05, 7 Floor , UFC Tower (Union Financial Center) #46, Corner of Thein Phyu Road and Maha Bandula Road, Botahtaung Township, Yangon Myanmar. Postal Code : 11161 |
| Nepal | Tel: 00977- 4229932 Email: [email protected] | President International Pvt.Ltd Durbar Marg, Kathmandu |
| Netherlands | Tel: 0031 (0)20 405 46 46 Email: [email protected] | Inter Gsa Netherlands Schiphol Boulevard 145 A7 | 1118Bg Schiphol Airport Amsterdam |
| New Zealand | 0800 200 036 Email: [email protected] | G/F 155 Fanshawe Street, CBD, Auckland 1010 |
| Oman | Tel: 00968 24400830 Email: [email protected] | Muscat International Services LLC P.O. Box 833, P.C. 112 Ruwi, Sultanate of Oman |
| Qatar | Tel: 00974 40367777 Email Id: [email protected] | InterGlobe Air Transport Limited W.L.L. Office 108, 1st Floor, Abdul Jaleel Abdul Ghani Office Building PO Box. 55280, Old Airport Road Doha, Qatar |
| Saudi Arabia (Riyadh) | Phone no: 00966 11 2914024 Email: [email protected] | Dnata Aviation Services Co. Salah Addin Ayyubi Road, Cross 40th Street Near National Hospital Al Malaz District Riyadh, KSA. |
| Saudi Arabia (Dammam) | Phone – 00966 13 895 5527 Email: [email protected] | Dnata Travel 7874 King Abdul Aziz Road – Madinat Al Ummal Unit No.9 , Al Khobar 34441-4848 Kingdom of Saudi Arabia |
| Saudi Arabia (Jeddah) | Phone – 00966 12 632 5519 Email: [email protected] | Dnata Aviation Services Company Near Alrayan Polyclinics, Sharfiya Al Baghdadiya, Jeddah Kingdom of Saudi Arabia |
| Singapore | Tel: +6531579808 Email: [email protected] | InterGlobe Aviation Ltd. |
| Spain and Portugal | Tel: 0034 91 112 38 77 Email: [email protected] | Enlloy Aviation Vía de las Dos Castillas, 33 ATICA 7 – 1st. Floor | 28224 Pozuelo de Alarcon |
| Sri Lanka | Phone no: 0094 117 711510 Email: [email protected] | Acorn Aviation (PVT) Ltd Acorn Aviation Centre, 81, York Street Hemas Building Colombo 1, Sri Lanka |
| Sweden & Denmark | Tel: 0046(-)8 55569192 Email: [email protected] | AVIAREPS AG Riddargatan 17, 1’st floor |
| Thailand | Tel: +662-1054767 Email: [email protected] | Aviareps (Thailand)Co. Ltd. 54 B.B. Building, Fl.17, Room1715, Sukhumvit 21, Asok Montri Road, Klongtoey-nua, Wattana , Bangkok 101100 |
| Turkey | Tel: +90 212 465 3303 Email: [email protected] | Gozen GSA Omer Avni Mah. Saray Arkası Sokak, 10/2 34427 Beyoglu, Istanbul, TURKEY |
| United Kingdom | T: +44 2086074800 Email: Reservations & Ticketing: [email protected] Sales: [email protected] | InterGlobe Air Transport Ltd. The Vista Centre Suite B601 6th Floor 50 Salisbury Road, Hounslow, Middlesex, TW4 6JQ, London United Kingdom |
| United Arab Emirates (UAE) | Tel: 00971 4 3216900 Email: [email protected] | Dubai, Sharjah & Northern Emirates: The Navigator Tourism and Travel LLC. 203, Second Floor, Single Business Tower Sheikh Zayed Road (Near Business Bay Metro Station) P.O. Box 487681, Dubai, UAE |
| Abu Dhabi | Telephone Numbers: +971 43216900 Email: [email protected] | The Navigator Tourism and Travel LLC. |
| Vietnam | Tel: (84)9477-98-7 (+84) 24 71 -69 -69 Email: [email protected] | H G Aviation 194 Nguyen Thi Minh Khai, Ward 6, District 347 Phan Chu Trinh, Hoan Kiem, Hanoi |
| United States of America (USA) | Ph: 1 ( 877) 606- 2560 Email: [email protected] | Miami AirlinePros, Inc 703 Waterford Way Suite 785 Miami, FL 33126 |
| Poland | Tel: +48 22 625 0517 Email: [email protected] | TAL Aviation Poland Sp. z o.o. Aleja Jana Pawla II 11 00-828 Warsaw, Poland |
| Japan | +81 3 6240-0417 Email: [email protected] | Sunrise Air Service Co., Ltd Hongo Daiya Bldg. 8th Floor, 3- 18-14, Hongo Bunkyo-ku, Tokyo, Japan 113-0033 |
Documents Required for Infants
Children above the age of seven 7 days and under the age of two 2 years, as on the date of travel,
can travel as Infants. Age proof needs to be provided at the time of check-in-
Valid ID proof for Infants
- Birth Certificate
- Mother’s hospital discharge summary
- Vaccination certificate
- Passport
Documents Required for Minor
Children above the age of two and below the age of twelve years are regarded as Minors, following assistance
services to minors-
- Under 5 years – ‘Flying Solo’ service is unavailable, however, the child MUST travel with someone
over the age of 18 years - 5-12 years – ‘Flying Solo’ service is available and can the child can travel on all flights
- 13-18 years – The child can travel alone or we would be happy to offer the ‘Flying Solo’ service
IndiGo History
IndiGo was founded in 2006 as a private company by Rahul Bhatia of InterGlobe Enterprises and Rakesh Gangwal. InterGlobe had a 51.12% stake in IndiGo and 47.88% was held by Gangwal’s Virginia-based company, Caelum Investments. IndiGo placed a firm order for 100 Airbus A320-200 aircraft in June 2005 with plans to begin operations in mid-2006. IndiGo took delivery of its first aircraft on 28 July 2006, nearly a year after placing the order. It commenced operations on 4 August 2006 with a service from New Delhi to Imphal via Guwahati. By the end of 2006, the airline had six aircraft, and nine more were acquired in 2007. In December 2010, IndiGo replaced state-run carrier Air India as the third largest airline in India, behind Kingfisher Airlines and Jet Airways with a passenger market share of 17.3%
In 2011, IndiGo placed an order for 180 Airbus A320 aircraft in a deal worth US$15 billion. In January 2011, after completing five years of operations, the airline was permitted to launch international flights. In December 2011, the DGCA expressed reservations that the rapid expansion could impact passenger safety.
In February 2012, IndiGo took delivery of its 50th aircraft, less than six years after it began operations. For the quarter ending March 2012, IndiGo was the most profitable airline in India and became the second largest airline in India in terms of passenger market share. On 17 August 2012, IndiGo became the largest airline in India in terms of market share surpassing Jet Airways, six years after commencing operations.
In January 2013, IndiGo was the second-fastest-growing low-cost carrier in Asia behind Indonesian airline Lion Air. In February 2013, following the announcement of the Civil Aviation Ministry that it would allow IndiGo to take delivery of only five aircraft that year, the airline planned to introduce low-cost regional flights by setting up a subsidiary. Later, IndiGo announced that it planned to seek permission from the ministry to acquire four more aircraft, therefore taking delivery of nine aircraft in 2013. As of March 2014, IndiGo is the second-largest low-cost carrier in Asia in terms of seats flown.
In August 2015, IndiGo placed an order for 250 Airbus A320neo aircraft worth $27 billion, making it the largest single order ever in Airbus history. IndiGo announced a ₹3,018 crore (equivalent to ₹36 billion or US$440 million in 2023) initial public offering on 19 October 2015 which opened on 27 October 2015.
In October 2019, IndiGo placed another order for 300 Airbus A320neo aircraft worth ₹2.3 lakh crore (US$29 billion), surpassing its own record of the largest single order ever in Airbus history.
In January 2023, the airline became the first Indian airline to have a fleet size of more than 300 aircraft.
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