Official Customer Care & Support Information
| Office Address | B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001 |
| Registered Address | Tourism Office M 13, Punj House,New Delhi 110001 |
| Customer Care For PNR Status and Trains Related Inquiries | 139 |
| Grievance Number | 138 |
| General Inquiry | 1800 11 1139 |
| Railway Police | 1800 11 1322 |
| Catering Complaint | 1800 11 1321 |
| Vigilance | 155210 |
| Children Helpline | 182 / 1098 |
| State Vise Police help | 1512 |
| e-Catering | 1323 |
| Feedback and Suggestions | 9717630982 |
| Vigilance Help Line No. | 011-155210 |
| Website | https://www.irctc.com/ |
| Download App | https://play.google.com/store/apps/details?id=cris.org.in.prs.ima |
For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number
- Dial 139
- Initially when you call you will hear welcome message both in Hindi & English asking for language choice
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
- Press * to call directly to customer care executive
- Press 1 for PNR Status
- Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
- Press 3 for Accomodation avability
- Press 4 To Know About Fare Enquiry
- Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel reserved ticket
- Press 7 for Wake up call or initial alert
- Press 8 for Wheel Chair Booking
- Press 9 for ordering food menu
Send SMS to 139 (SMS Charge 3/SMS)
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry | AD <Train number> <Station STD code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availabililty | SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota> | 139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota> | 139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table: | Time <Train number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train number> | 139 | TN Kalka Shatabdi or TN 14034 |
For Any Complaint or Suggestions (24*7)
- Call: 139 (Railway reservation
- SMS (Related to passenger information) – 139
- SMS at 9717630982 (For feedback and suggestions)
- 1800-111-139
- 1800-111-321 (Food Quality Complaint / Pessenger’s Opinion Card)
- 138 (For Helpline/ Complaint/ Suggestions)
Railway Police Helpline
- Dial 1512 Police operated by State Government Police
- Dial 1800-111-322 Police under control of central govt. (RPF)
Vigilance Toll Free Helpline
- 155210
Security Helpline or Railway Police
- If you feel unsafe in train you can call
- 182 or Dial 1800-111-322
Fare Enquiry
- Click for Fare Enquiry
Train Enquiry
- Click for Train between station
- Click for Seat Availability
Complaint on Twitter
- Click for Complaint on twitter
Complaint Through SMS
- Send your any complaint to number
- 9717630982
IRCTC SMS Numbers for quick response
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 5676747 or 54959 | PNR 1234567890 |
| Checking for Trains running between two stations | TL < starting city > < ending city > | 5676747 or 54959 | TL Delhi Mumbai |
| Checking for Ticket Availablity | TA <train number > <starting city> <ending city> <journey date > | 5676747 or 54959 | TA 2432 delhi mumbai 17Aug |