Indian Railway Catering and Tourism Corporation (IRCTC) is an Indian public sector undertaking that provides ticketing, catering, and tourism services for the Indian Railways. The aim of the IRCTC is to handle online ticketing, oversee catering, and manage tourism operations in Indian Railways.
It was initially wholly owned by the Government of India and operated under the administrative control of the Ministry of Railways but has been listed on the National Stock Exchange and Bombay Stock Exchange since 2019, with the Government continuing to hold majority ownership.
Official Customer Care & Support Information
| Office Address | B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001 |
| Registered Address | Tourism Office M 13, Punj House,New Delhi 110001 |
| Customer Care For PNR Status and Trains Related Inquiries | 139 |
| Grievance Number | 138 |
| General Inquiry | 1800 11 1139 |
| Railway Police | 1800 11 1322 |
| Catering Complaint | 1800 11 1321 |
| Vigilance | 155210 |
| Children Helpline | 182 / 1098 |
| State Vise Police help | 1512 |
| e-Catering | 1323 |
| Feedback and Suggestions | 9717630982 |
| Vigilance Help Line No. | 011-155210 |
| Website | https://www.irctc.com/ |
| Download App | https://play.google.com/store/apps/details?id=cris.org.in.prs.ima |
For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number
- Dial 139
- Initially when you call you will hear welcome message both in Hindi & English asking for language choice
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
- Press * to call directly to customer care executive
- Press 1 for PNR Status
- Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
- Press 3 for Accomodation avability
- Press 4 To Know About Fare Enquiry
- Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel reserved ticket
- Press 7 for Wake up call or initial alert
- Press 8 for Wheel Chair Booking
- Press 9 for ordering food menu
Send SMS to 139 (SMS Charge 3/SMS)
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry | AD <Train number> <Station STD code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availabililty | SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota> | 139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota> | 139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table: | Time <Train number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train number> | 139 | TN Kalka Shatabdi or TN 14034 |
For Any Complaint or Suggestions (24*7)
- Call: 139 (Railway reservation
- SMS (Related to passenger information) – 139
- SMS at 9717630982 (For feedback and suggestions)
- 1800-111-139
- 1800-111-321 (Food Quality Complaint / Pessenger’s Opinion Card)
- 138 (For Helpline/ Complaint/ Suggestions)
Railway Police Helpline
- Dial 1512 Police operated by State Government Police
- Dial 1800-111-322 Police under control of central govt. (RPF)
Vigilance Toll Free Helpline
- 155210
Security Helpline or Railway Police
- If you feel unsafe in train you can call
- 182 or Dial 1800-111-322
Fare Enquiry
- Click for Fare Enquiry
Train Enquiry
- Click for Train between station
- Click for Seat Availability
Complaint on Twitter
- Click for Complaint on twitter
Complaint Through SMS
- Send your any complaint to number
- 9717630982
IRCTC SMS Numbers for quick response
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 5676747 or 54959 | PNR 1234567890 |
| Checking for Trains running between two stations | TL < starting city > < ending city > | 5676747 or 54959 | TL Delhi Mumbai |
| Checking for Ticket Availablity | TA <train number > <starting city> <ending city> <journey date > | 5676747 or 54959 | TA 2432 delhi mumbai 17Aug |
IRCTC History
The IRCTC was established on 27 September 1999, As a public sector undertaking completely owned by the Government of India through the Indian Railways. It is the only entity that is authorised to provide certain services to the Indian Railways, including online ticketing, catering, and selling drinking water on trains and at railway stations. In May 2008, it was classed as a Miniratna public corporation, which allowed it a certain degree of financial autonomy.
The IRCTC was listed on the National Stock Exchange in 2019, following which the Government of India’s holding was reduced to 87%, with the remaining shares being publicly traded. In December 2020, the Government of India divested another 20%, reducing its holding in the IRCTC to 67%.
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