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Samsung Customer Care Number

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Official Customer Care & Support Information

Registered AddressSamsung India Electronics Pvt. Ltd.,
DLF Center, Sansad Marg,
Cannought Place, New Delhi
Headquarter Address
Samsung India Electronics Pvt. Ltd.,
20-24 Floor Two Horizon Center,
DLF Phase-V, Sector-43,
Gurugram, Haryana 122002
Customer Care Number1800407267864
Call/ Whatsapp180057267864
Whatsapp Support All India9870494949
Email ID[email protected] 
Websitehttps://www.samsung.com/in/
For Supporthttps://www.samsung.com/in/support/
Applicationhttps://play.google.com/store/apps/details?id=com.samsung.ecomm.global.in

IVRS Menu No. 1800407267864

Select Your Preferred Language (English)

  • Smart phone or touch screen phone user
    • Press 1 : To experience smart touch call
  • Else
    • Press 2 : To continue
      • Press 1 : For product related information or repair request
      • Press 2 : To know the status of your service request or to register a demo installation request
      • Press 3 : For queries related to order place online on samsung.com
      • Press 4 : For information on safe disposal of your electronic & plastic waste

SMS Service

  • SMS CARE to 54242

Samsung Service Center Numbers

CountriesContact No.
India1800407267864 (1800 40 SAMSUNG)
1800 5726 7864 (1800 5 SAMSUNG)
(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week
Bangladesh+880 9612300300
+880 8000300300
(Toll Free) For Use By Customers In Bangladesh
Only 8am – 1.30am / 7 days a week
Srilanka+94 11 7267864
+94 11 SAMSUNG
For Use By Customers In Sri Lanka Only
8.30am – 8.30pm / 7 Days a week
Nepal+977 16600172667 (For NTC customers only)
+977 9801572667
(Toll Free) For Use By Customers In Nepal Only
8am – 8pm / 7 Days a week

Samsung Branch Offices in India

Sr.
No.		RegionStateCityOffice TypeAddress
1NorthDelhiDelhiRegistered OfficeSamsung India Electronics Pvt. Ltd.,
DLF Center, Sansad Marg,
Cannought Place, New Delhi
2NorthHaryanaGurgram (4)Head Office/
North RO/
Gurugram BO
/Delhi BO		Samsung India Electronics Pvt. Ltd.,
20-24 Floor Two Horizon Center,
DLF Phase-V, Sector-43,
Gurugram, Haryana 12200
3NorthUttar PradeshAgraBranch OfficeSamsung India Electronics Pvt. Ltd.,
6th Floor, Ashok Cosmos Mall,
129/8, Sanjay Place, Agra 282001
4NorthUttar PradeshGhaziabadBranch OfficeSamsung India Electronics Pvt. Ltd.,
C-2,Mahaluxmi Mall Fourth Floor,
Raj Nagar, Ghaziabad,
Uttar Pradesh – 201001
5NorthUttar PradeshLucknowBranch OfficeSamsung India Electronics Pvt. Ltd.,
3rd Floor, BBD Viraj Tower
Vibhuti Khand, Gomti Nagar,
Lucknow – 226010
6NorthUttar PradeshVaranasiBranch OfficeSamsung India Electronics Pvt. Ltd.
6th Floor, Arihanth Complex,
Sigra – Varanasi – 221010 Uttar Pradesh
7NorthPunjabChandigarhBranch OfficeSamsung India Electronics Pvt. Ltd.,
Elante Office Block, A501-503,
5th Floor, Plot No-178-178A,
Industrial Area, Phase-1,
Chandigarh 160002
8NorthPunjabLudhianaBranch OfficeSamsung India Electronics Pvt. Ltd.,
Sandhu Tower, 2nd floor,
B-XX-3369, Gurdev Nagar,
Ferozepur Road, Ludhiana – 141001
9NorthUttarakhandDehradunBranch OfficeSamsung India Electronics Pvt. Ltd.,
2nd Floor, Plot No. – 74,
Shriram Arcade Centre Rajpura Road,
Dehradun, Uttrakhand 248001
10NorthJammu &
Kashmir		JammuBranch OfficeSamsung India Electronics Pvt. Ltd.,
2nd Floor, TRG Building,
29 GMC, Rail Head Complex,
Jammu 180012
11NorthRajasthanJodhpurBranch OfficeSamsung India Electronics Pvt. Ltd.,
3rd Floor, Harnath Tower,
PWD Road, Jodhpur – 342001
12NorthRajasthanJaipurBranch OfficeSamsung India Electronics Pvt. Ltd.,
2nd Floor, Sun & Moon Chambers,
Plot no. – S-4, Linking Road,
Gopalbari Near Ajmer Flyover,
Jaipur
13NorthRajasthanUdaipurBranch OfficeSamsung India Electronics Pvt. Ltd.,
Office No-204, Apex Chambers,
4C Madhuban, Udaipur – 313001
14EastWest BengalKolkata (2)Regional Office/
Branch Office		Samsung India Electronics Pvt. Ltd.,
C/O AWFIS Space Solutions
Private Limited Godrej Water Side,
Tower 2 , 12th floor, Saltlake,
Sector V , Kolkata – 700091
15EastWest BengalDurgapurBranch OfficeSamsung India Electronics Pvt. Ltd.,
Pinnacle Infotech Building,
3rd Floor, City Centre,
Durgapur 713216
16EastOdishaBhubaneswarBranch OfficeSamsung India Electronics Pvt. Ltd.,
Odyssa Business Center,
Shop No. 1 to 7, Ground Floor,
Rasulgarh , NH-5,
Bhubaneswar-751010
17EastAssamGuwahatiBranch OfficeSamsung India Electronics Pvt. Ltd.,
Adityam Building,
5th Floor ( Above KFC ),
Borthakur Mill Road, Ulubari,
Guwahati – 781007 (Assam)
18EastBiharPatnaBranch OfficeSamsung India Electronics Pvt. Ltd.,
4th & 5th Floor,
Vasundhara Metro Mall,
East Boring Canal Road,
Patna, Bihar – 800001
19EastJharkhandRanchiBranch OfficeSamsung India Electronics Pvt. Ltd.,
Nile Complex, 4th Floor,
Old HB Road, Kantatoli,
Ranchi – 834001
20WestMaharashtraMumbai (2)Regional Office/
Branch Office		Samsung India Electronics Pvt. Ltd.,
27 th Floor Oberoi Commerz ll ,
Internatonal Business Park ,
Oberoi Garden City Off
Western Express Highway,
Goregaon (East) Mumbai 400063
21WestMaharashtraKohlapurBranch OfficeSamsung India Electronics Pvt. Ltd.,
Dattawad Renaissance,
C.S. No.-334, E- Ward,
Station Road, Shahupuri,
Kolhapur 416001
22WestMaharashtraNagpurBranch OfficeSamsung India Electronics Pvt. Ltd.,
54/3, Artefact Tower, Block No. – 108,
Chhatrapati Square, Wardha Road,
Nagpur (MAHARASHTRA)- 440015
23WestMaharashtraPuneBranch OfficeSamsung India Electronics Pvt. Ltd.,
Parakh House, 1st & 2nd Floor,
CTS No. -1, Boat Club Road,
Pune 411001
24WestMaharashtraAurangabadBranch OfficeSamsung India Electronics Pvt. Ltd.,
1st Floor, Aurangabad Business Center,
Adalat Road, Opposite Dist. Court,
Near man mnadir Travels,
Aurangabad 431001
25WestGujaratAhmedabadBranch OfficeSamsung India Electronics Pvt. Ltd.,
Shapath 5, Office No 404-408,
4th Floor, S G Highway,
Ahmedabad 380015
26WestGujaratSuratBranch OfficeSamsung India Electronics Pvt. Ltd.,
107, 1st Floor, Trinity Business Park,
Madhuvan Circle, L P Savani Road,
Adajan, Surat 395009
27WestMadhya
Pradesh		BhopalBranch OfficeSamsung India Electronics Pvt. Ltd.,
Surya Tower, 1st Floor,
Plot No E 5/7, Bittan Market,
opp Habib Ganj Police Station,
Bhopal 462001
28WestMadhya
Pradesh		IndoreBranch OfficeSamsung India Electronics Pvt. Ltd.,
Office No 101, 102 & 103,
Brilliant Titanium, Plot No 9,
Scheme No 78, Part II,
Indore-452010
29WestChhattisgarhRaipurBranch OfficeSamsung India Electronics Pvt. Ltd.,
1st Floor, Motimahal Palladium,
V.I.P. Square, GE Road, Telibandha,
Raipur (Chhattisgarh)-492001
30SouthTamil NaduChennai (2)Regional Office
/Branch Office		Samsung India Electronics Pvt. Ltd.,
Express Avenue Chambers,
10 Floor, Tower -2, No. 49-50L,
Whites Road, Royapettah ,
Chennai, 600014
31SouthTamil NaduMaduraiBranch OfficeSamsung India Electronics Pvt. Ltd.,
No. – 9D, Arunachalam Towers,
By-pass Road, Upstairs toAxis Bank,
Madurai, Tamilnadu 625010
32SouthKeralaCochinBranch OfficeSamsung India Electronics Pvt. Ltd.,
Sales Office – Door No. 37/993E,
(52/1339-C), Second Floor,
Arya Bhangi Pinnacle, SA Road,
Elamkulam, Cochin 682020.
33SouthKarnatakaBangaloreBranch OfficeSamsung India Electronics Pvt. Ltd.,
No.12, SA 1, 3rd Floor,
Subramanya Archade,
Bannerugatta Road,
Opposite to Jal Bhavab,
Bangalore 560029
34SouthTelanganaHyderabadBranch OfficeSamsung India Electronics Pvt. Ltd.,
1-10-39 to 44, Gumidelli Towers,
3rd Floor, Begumpet,
Hyderabad 500016
35SouthAndhra PradeshVijayawadaBranch OfficeSamsung India Electronics Pvt. Ltd.,
D.No.73-1-10/1,73-1-13,3Rd Floor,
M.G.Road, Opposite Durga Mahal Theatre,
Patamata, Vijayawada -520010

Samsung Store Locator

NameContactEmailAddress
[Samsung smart plaza]
razzle dazzle electronic		011-45040757[email protected]F-3/31,krishna nagar,
delhi-110051, delhi,
delhi, 110051
[Samsung smart cafe]
siyaram brothers		011-23321066[email protected]N-22, outer circle,
connaught place, delhi,
delhi, 110001
[Samsung smart plaza]
j m d enterprises		9810100211,
011-43583246		[email protected]3575-76/2,Netaji subhash
marg darya ganj,new delhi,
delhi-110002, new delhi, delhi
[Samsung smart cafe]
phonestore		011-23270203/
011-23267067/
9810050365		[email protected]4935/3, Hotel flora building,
dayanand road, darya ganj, delhi,
delhi, 110002
[Samsung smart cafe]
rishabh communication		011-25801946/
9958519781		[email protected]6 65 Wea, gurudwara road,
karol bagh near jassa ram
hospital, delhi, delhi, 110005
[Samsung smart cafe]
winspir communications		011-45656115/
9953032172		[email protected]6/84, Main shankar road,
old rajender nagar, delhi,
delhi, 110060
[Samsung smart cafe]
yours communications		9899488588/
9899498995/
9213752366		[email protected]6/146, Geeta colony,
delhi, delhi, 110031
[Samsung smart cafe]
agmatel india pvt. Limited		9818921227/
9911972195		[email protected]B33, laxmi nagar, opposite
metro pillar 44, vikas marg,
delhi, delhi, 110092
[Samsung smart plaza]
prince digital world		9891748274[email protected]E-55, main vikas marg,
laxmi nagar, delhi – 110092,
new delhi, delhi
[Samsung smart plaza]
mohanji electronics		9810300138/
011-22424738		[email protected]F-49a, main road, near f-block
bus stand, jagat puri, new
delhi- 110051, new delhi, delhi
[Samsung smart cafe]
R.V enterprises		 9818404241/
 8800599861		[email protected]Cottage no 18, opp d block,
west patel nagar, delhi,
delhi, 110008
[Samsung smart cafe]
amazon shopee		7503851000/
9810619843		[email protected]73, Khanna market, lodhi
road, delhi, delhi, 110003
[Samsung smart cafe]
south port retail		8287267864/
011-47566677/
9871646532		[email protected]23, Veer savarkar block,
shakarpur, vikas marg, delhi,
delhi, 110092
[Samsung smart cafe]
R.V enterprises		 [email protected]Cottage No. 18, West Patel
Nagar, Delhi, Delhi, 110008
[Samsung smart cafe]
agmatel india pvt ltd		9871426711/
9873546414		[email protected]G-119, v3s mall laxmi nagar,
vikas marg, delhi, delhi,
110092
Samsung smart plaza –
electronics vilaa		9716285621[email protected]B5a, main road, kanti
nagar, delhi- 110031, delhi,
delhi, 110031
[Samsung smart plaza]
sahil electronics		011-26111349/
011-24102699		[email protected]Shop no – 69, sarojni nagar
– main market, new delhi,
delhi, 110023
[Samsung smart cafe]
satguru teleworld		9811411140/
9811411140/
8860578110		[email protected]1/6960B, east rohtash nagar,
shahdara, delhi, delhi, 110032
[Samsung smart plaza]
walia electronics		8860213733[email protected]Bishan singh market, rohtash nagar,
opposite canara bank, babarpur road,
mohan park, rohtash nagar, shahdara,
new delhi, delhi 110032, new delhi,
delhi
[Samsung smart plaza]
mtk electronics		9873237349/
9810060428		[email protected]C-495, opposite rajiv raj bajaj,
chajjupur colony,main 100 foot road,
shahdara,delhi,delhi-110032, new delhi,
delhi
[Samsung smart cafe]
star mobitel ltd		011-46848484/
9650848484/
9266888155		[email protected]Ug-231 dlf, dlf promenade mall,
vasant kunj, delhi, delhi, 110070
[Samsung smart cafe]
star mobitel ltd		9650828282/
011-46828282/
9999263323		[email protected]E 32 – south ex part
2, delhi, delhi, 110049
[Samsung smart cafe]
buddy retail pvt.Ltd		9015160088/
9650852685		[email protected]K-17, ground floor, lajpat
nagar 2, new delhi -110024,
new delhi, delhi, 110024
[Samsung smart cafe]
techniza		9910655963/
011-40199563		[email protected]630,Mukherjee nagar near
batra cinema, delhi, delhi,
110009
[Samsung smart cafe]
impressions		011-22391520/
9999818781/
9999539533		[email protected]520 A-1, street no. 2, Main
60 feet road, vishwas nagar,
shahadara, delhi, delhi, 110032
[Samsung smart cafe]
benz india pvt ltd		9818333334[email protected]C 126, naraina industrial
area phase-1, delhi, delhi,
110028
[Samsung smart plaza]
aarco one		9999219900,
011-41027500		[email protected]I-3 lajpat nagar ii.
New delhi 110 024,
new delhi, delhi
[Samsung Smart Plaza]
Bhai Distribution		9711961108[email protected]A-112, Ground Floor, Group
Industrial Area, Wazirpur,
New Delhi, Delhi, 110052
[Samsung Smart Cafe]
Prakash Trading Company		011-41044696/
9810163611/
8587873201		[email protected]13/3/4, Yusuf Sarai Market,
Delhi, Delhi, 110016
[Samsung Smart Cafe]
Mobile Nation		9650929398/
9654881187		[email protected]C3/338, Yamuna Vihar,
New Delhi, Delhi,
Delhi, 110053
[Samsung Smart Plaza]
Mg Ezone-Yusuf Sarai		9810004005[email protected]4, Dav School Bldg. Yusuf Sarai.
Near Green Park Metro Station.
New Delhi 110 016., New Delhi,
Delhi
[Samsung Smart Plaza]
R.P.G.Electrade Pvt.
Ltd.-R.K. Puram		9871389744[email protected]D-50 Mohan Singh Market.
Sec-6 Rk Puram. New Delhi
110 022, New Delhi, Delhi
[Samsung Smart Plaza]
J. Parsad Amp Co. Pvt.
Ltd., Bali Nagar		011-45017101[email protected]Bakshi House,Bali Nagar,
New Delhi, Delhi,
Delhi, 110085
[Samsung Smart Plaza]
Kbm Electronics-New
Friends Colony		011-46012996[email protected]New Friends Colony Delhi,
2/2 Sarai Julana Opp Surya
Hotel-25, New Delhi,
Delhi, 110044
[Samsung Smart Cafe]
Guru Kripa Enterprises		011-42240023/
8130314444		[email protected]Shop No 2,3,4, Bn Block,
Shalimar Bagh, Delhi,
Delhi, 110088
[Samsung Smart Plaza]
Neelkanth Marketting		9811555678[email protected]A-12 Majlis Park,
Adarsh Nager,Delhi,
Delhi, Delhi
[Samsung Smart Cafe]
Buddy Retail Pvt. Ltd		011-49054089/
9999655003/
9953754427		[email protected]M-10, M Block,Greater
Kailash Part 1, Delhi,
Delhi, 110048
[Samsung Smart Cafe]
Buddy Retail Pvt.Ltd.
-Rajouri Garden		011-45594381[email protected]A2/40, Rajouri Garden,
Main Market, Delhi 110027,
Delhi, Delhi, 110027

Return and Cancellations

  • If customer order is eligible for cancellation, a ‘cancel order’ button will be available till the order is Delivered.
    Click button to initiate cancellation of your order.
  • Post successful cancellation/return of order a refund will be processed within 7-10 business days into original
    instrument of payment used while ordering.
  • Contact us or call our 24 hour phone support 1800 40 SAMSUNG for further assistance.
  • For more information please read.

Grievance Redressal

Level 1 :

Customer can contact customer service team via below modes & expect a response within 48 hours.

  • Enter details on https://www.samsung.com/in/online-help attaching necessary documents, if any OR else
  • WhatsApp us (9311052162) or Chat with us

A unique ticket number will be shared on real time basis as a confirmation. Customer may please refer the same
for all future communication with support team. If compliant/concern/query is not addressed satisfactorily from
Level 1, customer can reach out to Grievance Officer.

Level 2 :

If customer query remains unresolved, than customer can escalate the matter to Grievance Officer.
Customer can contact Grievance Officer, 

  • Email- [email protected] with the details of interaction under Level 1 Customer Support.
  • It’s respond within 3 business days from the date of receipt of email.

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