Official Customer Care & Support Information
| Office Address | स्टेट बैंक भवन, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021 |
| Registered Address | स्टेट बैंक भवन, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021 |
| Contact Number | 1800 11 2211 |
| Customer Care Number | 1800 1234 |
| Other Service Through Dedicated Tall-Free Number | 18002100 |
| International Tall-Free Number | 1800112211 |
| Email ID General Manager | [email protected] |
| Email ID Customer Care | [email protected] |
| Contactcentre Mail Id | [email protected] |
| To Block Your Card | [email protected] |
| PMJDY Grievance Redressal | [email protected] |
| Working Hours | Monday to Friday: 10:00 AM to 4:30 PM |
| Website | https://sbi.co.in/ |
| Download App | https://play.google.com/store/apps/details?id=com.sbi.lotusintouch&pcampaignid=web_share |
IVRS Menu No. 1800 1234
Select your preferred language: Hindi, English, Punjabi, Bangla & for other language press 9
- Press 0- To block your atm card, upi, internet banking
- Press 1- To get account balance and statement
- Press 2- For atm card and check book services
- Press 3- For interest certifiacte, phone banking, internet banking and sbi yono
- Press 4- For loans deposits, feedback and complaints
- Press *- To repeat
SMS service for registered in whatsapp banking
SBI WhatsApp Banking services have been launched to address all your Banking querie-
- Scan the QR using your mobile and avail the services, you will be prompted to send
“Hi” from your WhatsApp Number to 9022690266 and follow the instructions given
by the Chat-Bot
OR
- Send an SMS in the following format “WAREG< >ACCOUNT NUMBER” to
7208933148 from your registered mobile number and follow the steps.- If registration is successful then you will get a confirmation message on your
Whatsapp linked to your registered mobile number
- If registration is successful then you will get a confirmation message on your
Borrower’s Helpline
Helpline for existing borrowers of Personal Banking, SME and Agriculture segments for enquiring about
their borrowal accounts.Table Search:
| Name Of Circle | Helpline Number |
|---|---|
| Ahmedabad | 1800-233-7688 |
| Bangalore | 080-22749254 |
| Bhopal | 0755-2552819 |
| Bhubaneshwar | 0674-2392960 |
| Chandigarh | 0172-4567248 |
| Chennai | 18004254424 |
| Guwahati | 9678085602 |
| Hyderabad | 9959097956 |
| Kolkata | 1800-345-3455 |
| Lucknow | 0522-2611778 |
| Mumbai | 022-26445039 |
| New Delhi | 011-23368599 |
| Patna | 0612-2219616 |
| Thiruvananthapuram | 04712319909 |
Domestic SMS Services
| Service Name | Keywards |
|---|---|
| One Time Registration Process | Send SMS, ‘REG Account Number’ to 7208933148 |
| Balance Enquiry | Missed Call or send an SMS ‘BAL’ to 9223766666 |
| MOD Balance Enquiry | Send SMS “MODBAL” to “9223766666” to get available balance and MOD balance as response through SMS |
| Mini Statement | Missed Call or send an SMS ‘MSTMT’ to 9223766666 |
| Cheque Book Request Acknowledgement | Send message “CHQREQ” to 7208933145 |
| E-Statement – last 6 month | Send an SMS ‘ESTMT <space> <Account Number> <space> <code> to 7208933145 |
| Education Loan Interest Certificate | Send SMS ELI <space> <Account Number> <space> <code> to 7208933145 |
| Home Loan Interest Certificate | Send SMS HLI <space> <Account Number> <space> <code> to 7208933145 |
| Full list of Services | Send SMS “HELP” to “917208933145” |
| Language Change (Hindi/English) | For Language Change (Hindi/English) send message Hindi for Hindi language & English for English language to 7208933148 |
| Green Pin | Send SMS from registered mobile number in the below format, PIN CCCC AAAA to 567676 |
| Loans | SMS ‘HOME’ /‘CAR’/ ‘Personal’/ ‘Gold’ / ‘SME’ to 7208933145 7208933140 for Home Loan 7208933141 for Car Loan 7208933143 for Gold Loan 7208933142 for Personal Loan 7208933144 for SME |
| De-Registration Process | SMS ‘DREG ’ to 7208933148 |
International SMS Services
| Service Name | Keywards |
|---|---|
| One Time Registration Process | Send SMS, ‘REG Account Number’ to 8422833333 |
| De-Registration Process | SMS ‘DREG ’ to 8422833333 |
| Balance Enquiry | Missed Call or send an SMS ‘BAL’ to 9220055222 |
| Mini Statement | Missed Call or send an SMS ‘MSTMT’ to 9220055333 |
| MOD Balance Enquiry | Send SMS “MODBAL” to “ 9220055222” |
| Full List of Services | Send SMS “HELP” to “8108511111” |
| ATM Card Configuration | ATM Card Blocking – To block atm card, send an SMS from registered mobile number as ‘BLOCKXXXX’ to 567676 (XXXX represents last 4 digit of the card number). |
| Send an SMS ‘SWON/SWOFF ATM/POS/ECOM/INTL/DOM/NFC xxxx(last 4 digits(5 digits in case of NFC) of Customer’s debit card no). to 8422933333 SWON: Switch on Swoff: Switch off |
NRI (Customer Care Number)
| Country | Contact Number |
|---|---|
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-849 |
| Germany | 800-183-0736 |
| Hong Kong | 800-932-045 |
| India | 18004253800 1800 11 2211 +91-80-26599990 (chargeable) |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
All Circle Nodal Officer
| Circle | Network | Network Nodal Officer | Telephone Number | Fax Number | Contact Details | Address |
|---|---|---|---|---|---|---|
| Ahmedabad | 1 | General Manager NW-I | 079-25506577 | 079-25506577 | [email protected] | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Ahmedabad | 2 | General Manager NW-II | 079-25500673 | 07925503172 | – | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Ahmedabad | 3 | General Manager NW-III | 079-25506705 | 079-25507613 | 079-25506050, 079-25509103 | State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001 |
| Amaravati | 1 | General Manager NW-I | 040-23387873 | [email protected] | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 | |
| Amaravati | 2 | General Manager NW-II | 040-23387235 | 040-23314902 | – | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 |
| Amaravati | 3 | General Manager NW-III | 040-23387373 | 040-23387350, 040-23387268 | State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001 | |
| Bengaluru | 1 | General Manager NW-I | 080- 25943028 | [email protected] | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bengaluru | 2 | General Manager NW-II | 080- 25943038 | – | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bengaluru | 3 | General Manager NW-III | 080- 25943584 | 080-25943126 | State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001 | |
| Bhopal | 1 | General Manager NW-I | 0755-2575261 | 0755-4288010 | [email protected] | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhopal | 2 | General Manager NW-II | 0755-2575987 | 0755-2764693 | – | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhopal | 3 | General Manager NW-III | 0755-2575983 | 0755-2763290 | 0755-2575226, 0755-2575229 | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011 |
| Bhubaneswar | 1 | General Manager NW-I | 0674 6772100 | [email protected] | State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar – 751001 | |
| Bhubaneswar | 2 | General Manager NW-II | 0674 2600507 | 0674-2600554, 0674-2600682 | State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar – 751001 | |
| Chandigarh | 1 | General Manager NW-I | 0172-4567602 | [email protected] | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chandigarh | 2 | General Manager NW-II | 0172-4567652 | 0172-4567120, 0172-4567075 | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chandigarh | 3 | General Manager NW-III | 0172-4567682 | – | State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017 | |
| Chennai | 1 | General Manager NW-I | 044-28308733 | [email protected] | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Chennai | 2 | General Manager NW-II | 044-28308807 | – | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Chennai | 3 | General Manager NW-III | 044-28308956 | 044-28308409, 044-28308488 | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006 | |
| Delhi | 1 | General Manager NW-I | 011-23341852 | [email protected] | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | |
| Delhi | 2 | General Manager NW-II | 011-23407250 | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | ||
| Delhi | 3 | General Manager NW-III | 011-23407680 | 011-23407121, 011-23407227 | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001 | |
| Guwahati | 1 | General Manager NW-I | 0361-2237556 | [email protected] | State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 | |
| Guwahati | 2 | General Manager NW-II | 0361-2237531 | 0361-2237663, 0361-2237513 | State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 | |
| Hyderabad | 1 | General Manager NW-I | 040-23466511 | 040-24756988 | [email protected] | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 |
| Hyderabad | 2 | General Manager NW-II | 040-23466521 | 040-23466524 | 040-23466513, 040-24751010 | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 |
| Jaipur | 1 | General Manager NW-I | 0141-2227353 | [email protected] | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Jaipur | 2 | General Manager NW-II | 0141-2256305 | – | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Jaipur | 3 | General Manager NW-III | 0141-2256381 | 0141-2256326 | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005 | |
| Kolkata | 1 | General Manager – NW-1 | 033-22438241 | [email protected] | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | |
| Kolkata | 2 | General Manager – NW-2 | 033-22435743 | 033-22108322 | – | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 |
| Kolkata | 3 | General Manager – NW-3 | 033-22436524 | 033-22489333, 9674710403 | State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | |
| Lucknow | 1 | General Manager – NW-1 | 0522 – 2295142 | [email protected] | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 2 | General Manager – NW-2 | 0522 – 2200316 | – | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 3 | General Manager – NW-3 | 0522 – 2295132 | 0522-2295391, 0522-2295392, 0522-2295395 | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Lucknow | 4 | – | – | – | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001 | |
| Maharashtra | 1 | General Manager NW-I | 022-26445501 | [email protected] | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Maharashtra | 2 | General Manager NW-II | 022-67514545 | – | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Maharashtra | 3 | General Manager NW-III | 022-67514503 | 022-26445626, 022-67514142, 022-67514137 | – SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. | |
| Mumbai | – | General Manager NW-I | 022-67514403 | 022-26444401 | [email protected] | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. |
| Mumbai | – | General Manager NW-II | 022- 67514407 | 022-26445402 | 022-26445863, 022-26445864 | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051. |
| Patna | 1 | General Manager NW-I | 0612-2219179 | [email protected] | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Patna | 2 | General Manager NW-II | 0612-2209005 | – | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Patna | 3 | General Manager NW-III | 0612-2209008 | 0612-2219469 | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001 | |
| Thiruvananthapuram | 1 | General Manager NW-I | 0471-2192604 | [email protected] | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Thiruvananthapuram | 2 | General Manager NW-II | 0471-2192605 | – | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Thiruvananthapuram | 3 | General Manager NW-III | 0471-2192606 | 0471-2192666, 945701600 | State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012 | |
| Toll Free Nos: 1800112211, 18004253800. Toll number: 080 26599990 | ||||||
| Designated e-mail addresses for lodging complaints: [email protected], [email protected] | ||||||
| Designated number for SMS Unhappy Services: 8008202020. | ||||||
| SMS to be sent to 567676 for complaint status. | ||||||
Principal Nodal Officer
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Contact No: 022-22741216
Email Id – [email protected].
Customer Care Numbers for SBI
| Delhi | 9810198101 |
| UP East | 9935199351 |
| UP West | 9897098970 |
| Punjab | 9815098150 |
| Haryana | 9896098960 |
| Himachal Pradesh | 9816098160 |
| Assam | 9954099540 |
| Bihar | 9934099340 |
| Jammu and Kashmir | 9906099060 |
| Karnataka | 9845098450 |
| Kerala | 9895198951 |
| Kolkata | 9831098310 |
| Madhya Pradesh | 9893098930 |
| Maharashtra | 9890098900 |
| Andhra Pradesh | 9849098490 |
| Mumbai | 9892098920 |
| Orissa | 9937099370 |
| TN / Chennai | 9894198941 |
| Rajasthan | 9950099500 |
| Gujarat | 9898098980 |
| Shillong | 9862098620 |
| West Bengal | 9933099330 |