Official Customer Care & Support Information
| Office Address | M.V. Road & Western Express Highway Junction, Andheri (East), Mumbai – 400 069 |
| Registered Address | M.V. Road & Western Express Highway Junction, Andheri (East), Mumbai – 400 069 |
| Contact Number | 022-6191 0000 |
| Customer Care Number | 1800 267 9090 |
| Complaint Helpline | 9250001848 |
| Email ID | [email protected] |
| Whatsapp Number | 8750633334 |
| Website | https://www.sbilife.co.in/ |
| Download App | https://play.google.com/store/apps/details?id=com.sbilife.smartcare |
SBI Life Insurance Missed call Services
| Service | Contact No. |
|---|---|
| To Know Your Fund Value. | 022-62458501 |
| To Get Premium Paid Certificate | 022-62458504 |
| To Get In Touch With Our Representative For Offline Product Purchase | 022-62458508 |
| To Get Update On Policy Not Received | 022-62458502 |
| to get update on Renewal Premium Payment | 022-62458511 |
| To Receive The Premium Paid Certificate | Registered Mobile No. |
| To Register Whatsapp Services | 9029006575 |
| Purpose | Services | Keyword |
|---|---|---|
| Policy Status | Check the status of your policy | POLSTATUS<<space>> (Policy Number) |
| Policy Dispatch Details | Get Policy Dispatch details for a new policy purchased in the last six months | NEWPOL <<space>> (Policy Number) |
| Premium-related Information | Find the next premium amount due and premium due date | RENDET <<space>> (Policy Number) |
| Fund Value or Policy Value | Get the latest value of your policy | FV<<space>>(Policy Number) |
| Fund Switch Transaction Details | Get details of your last fund switch request | SWTR <<space>> (Policy Number) |
| Email ID | Register or update your Email ID by sending the following SMS from your registered mobile number: | MYEMAIL<<space>> (Policy Number)<<space>><<New Email id>> |
| PAN Number | Update your PAN number in your policy by sending the following SMS from your registered mobile number: | PAN<<space>> (Policy Number) <<space>><<PAN number>> |
Grievance Redressal Mechanism
Level 1 : Escalate to Regional Director
- Customer can send a post to nearest customer service desk.
- Customer can also contact nearest SBI Life Branch GRO details.
Level 2 : Escalate to Corporate Office
| Designation | Name | Contact No. | Address | |
|---|---|---|---|---|
| Level 1 | ||||
| SVP & Chief of Client Relationship. | Mr. Sanjay Kumar | 022-66456785 | [email protected] | SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) & 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector – 40, Seawoods, Nerul Node, Navi Mumbai – 400706 |
| Level 2 | ||||
| Chief Operating Officer | Mr. Prem Vidyarthi | 022-66456100 | [email protected] | SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) & 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector – 40, Seawoods, Nerul Node, Navi Mumbai – 400706 |