Snapdeal is an Indian e-commerce company, based in New Delhi, India. It was founded in February 2010 by Kunal Bahl and Rohit Bansal.
Snapdeal was one of the largest online marketplaces in India. Snapdeal targets the value e-commerce segment, which Bahl estimated to be three times larger than the branded goods market.
Fashion, home and general merchandise account for a majority of the products sold by over 500,000 sellers on Snapdeal. Buyers from more than 3,700 towns in India shop on Snapdeal.
Official Customer Care & Support Information
| Registered Address | SproutBox Suryavillas, Suite #181 TR-4,First Floor D-181, Okhla Industrial Area, New Delhi, India – 110020 |
| Head Office | SproutBox Suryavillas, Suite #181 TR-4,First Floor D-181, Okhla Industrial Area, New Delhi, India – 110020 |
| Customer Care Number | 92126 92126 |
| WhatsApp support Number | 81302 22868 |
| Email ID | [email protected] |
| Website | https://www.snapdeal.com/ |
| Download App | https://play.google.com/store/apps/details?id=com.snapdeal.main |
Snapdeal History
Snapdeal was founded on 4 February 2010 as a daily deals platform, before expanding to become an online marketplace in October 2011.
Reports emerged in Q2 2016 that SoftBank Group planned to engineer a merger between Snapdeal and Flipkart.[8][9] Discussions took place for months, but concluded in July 2017 after the deal fell through due to lack of consensus among Snapdeal’s board members. Disagreements over valuation and proposed special payouts to early investors—Nexus Venture Partners and Kalaari Capital—were among the reasons cited.
Following the unsuccessful plan to merge with Flipkart, Snapdeal pursued a new strategy it called Snapdeal 2.0. The initiative saw the sale of non-core businesses—Freecharge and Vulcan Express—to dedicate more resources to Snapdeal’s e-commerce marketplace, which is its core business.
The strategy yielded strong results. From 2017 to 2021, Snapdeal’s revenue grew by 74% at its peak, while losses were cut by nearly 95%.[citation needed] Between the financial years in 2018 and 2020, the number of unique customers on Snapdeal’s platform also tripled to 27 million. More than 90% of Snapdeal’s orders came from non-metro users.
Under Snapdeal 2.0, the company built an asset-light operating model designed specifically to serve the value e-commerce segment, including decentralised logistics and minimal inventory, keeping operating costs low.
Part of the strategy’s success is derived from recreating the bustling and diverse experiences of India’s bazaars online. To sell products to non-metro buyers, Snapdeal identified a need to engage and entertain, just like in physical bricks-and-mortar settings. In February 2021, Bahl shared in an interview with KrASIA that “Snapdeal’s engagement with this new and a large part of our existing user base is built on three key themes of video, voice, and vernacular. All these initiatives are built around the central idea of how we can help our users discover and transact better, rather than a traditional approach of how we can sell better.”
Snapdeal’s focus on the value e-commerce segment has led Indian FMCG companies such as Godrej and Himalaya to use its platform to sell their brand products. The companies have made arrangements to sell their products directly on the platform through authorised dealers. Other brands such as The Man Company, Mamaearth, and Ustraa have also partnered with Snapdeal to reach customers from non-metro regions.
In March 2015, Snapdeal engaged actor Aamir Khan to promote its website in India with its Diwali campaign, “Dil Ki Deal. The year-long campaign stirred controversy due to comments made by Khan in his personal capacity.
In January 2021, the Office of the United States Trade Representative (USTR) released a 2020 report that identified Snapdeal as a marketplace where counterfeit products are sold (a notorious market), it had been listed by the USTR since 2019. Snapdeal responded that the report “reflected a blinkered and flawed view of the world that not only fails to make a distinction between the respective roles of brands, sellers and platforms, but also wilfully ignores the applicable laws in various jurisdictions, including in India”. Snapdeal also sent a notice to the USTR asking for the statements made in the report to be retracted, and for a corrigendum to be issued. It was subsequently dropped from the 2021 USTR notorious markets report, released in 2022. Snapdeal is a member of the International Trademark Association (INTA), which has over 7200 members from 187 countries that pledge to protect intellectual property on online marketplaces.
In July 2022, reports emerged that Snapdeal will debut on the government-led Open Network for Digital Commerce (ONDC), which would make it the first e-commerce marketplace to do so. Snapdeal will launch on the network under three categories: fashion, home, personal and beauty care.
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