Official Customer Care & Support Information
Upstox – Grievance / Escalation Matrix
In case your concerns are not addressed within reasonable time i.e. within 5 working days, you may escalate it to next level as per the defined matrix.
Escalation Level Details of Contact Person Address Contact No. Email Id Operational / Working hours Level 1 Customer Care / ClientServicing Customer Service 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 022-41792999 [email protected] All Trading Days – 8 am to 5 pm Level 2 Head of Customer Care JeffreyDeSouza 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 022-4179 2936 /022-7114 6936 [email protected] All Trading Days – 8 am to 5 pm Level 3 Compliance Officer Manoj Agarwal 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 022-7114 6955 /022-4179 2955 [email protected] All Trading Days – 8 am to 5 pm Level 4 CEO Kavitha Subramanian 30th Floor,SunshineTower,Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013 022-7114 6941 /022-4179 2941 [email protected] All Trading Days – 8 am to 5 pm
ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer:
Sr. No Name of the Individual Designation Contact No. Email Id 1 Kavitha Subramanian- RKSV Securities India Private Limited CEO 022-41792936022-71146936 [email protected] 2 Manoj Agarwal- RKSV Securities India Private Limited Compliance Officer 022-71146941022-41792941 [email protected] 3 Amit Lalan- RKSV Commodities India Private Limited Compliance Officer 022-71146941022-41792941 [email protected]
