Yatra.com is an Indian online travel agency and travel search engine. It is based in Delhi NCR. It was founded by Dhruv Shringi, Manish Amin and Sabina Chopra in August 2006.
Official Customer Care & Support Information
| Office Address | 6th & 11th Floor, Tower D, Unitech Cyber Park, Delhi – 110015 (Opposite HSBC Bank) |
| Registered Address | B2,202,2nd Floor,Marathon Innova,Marathon Nextgen Complex,Off. Ganpatrao Kadam Marg,Lower Parel (W), Mumbai Mumbai City MH 400013 IN |
| Telephone Number | (888) 469-9287 |
| Email Id | [email protected] |
| Tall Free Number | (888) 469-9287 |
| Customer Support | https://www.yatra.com/support |
| Booking Refference Number | https://www.yatra.com/flights-india-yt/prq/prqhome |
| Make Payment | https://secure.yatra.com/sapg/checkout/panel/paymentPanel.htm |
| Visit Holiday Store | https://www.yatra.com/online/holiday-retail-stores |
| Working Hours | 9:00 AM to 9:00 PM |
| Website | https://www.yatra.com/ |
| Support and Solution URL | https://www.yatra.com/support |
| Download App | https://play.google.com/store/apps/details?id=com.yatra.base |
1. [email protected] (Feedback / Suggestions)
2. [email protected] (Feedback / Suggestions)
3. [email protected] (Hotel Price Guarantee)
4. [email protected] (Confirm check-ins)
5. [email protected] (Career)
Chat Online
Go to the Official Website
On right below corner there is a “Support” option>>> Click on “Talk to us” option
“Login” or “Signup” there
Now you can chat online with yatra.com
For Claim Your Refund
In case your flight has been cancelled by Airlines or You have cancelled the flight directly with the Airline.
Step 1: Visit this link to login into Yatra My bookings section
Step 2: Click on the “Check Refund Status” Button.
Step 3: Click on the given link to claim and process your refund. (highlighted in yellow color)
Alternatively, you can visit for help on claiming your refund.
Know Your Refund Status
Kindly visit to get a status update on your refund request.
For Cancellation
Step 1: Go to “Manage Bookings” and click the option-“Cancel”
Step 2: Select the PNR / Booking reference that you wish to cancel. Please ensure to check on the cancellation charges applicable on your booking
Step 3: Click on the “Start cancellation Process” Tab. Please select the route and the passenger(s) you want to cancel.
Step 4: Check on the cancellation charges and choose the mode of refund you wish to opt for.
Step 5: Finally review and cancel your booking.
In case of any Cancellation/rescheduling/Name correction/sector change etc is to be done within 24 hrs of making the booking with Yatra.com, please contact the airlines directly. In case you have claimed refund from Airlines
Customer care and services for various booking
| Travel Product | Service Support | Sales Support Timings | Service Support Timings |
|---|---|---|---|
| Domestic Flights | Manage Your BookingEmail: [email protected] | Book Online | 09:00-21:00 |
| International Flights | Manage Your BookingEmail: [email protected] | Book Online | 09:00-21:00 |
| Domestic Hotel | Manage Your BookingEmail: [email protected] 0120-6907420 | Book Online | 09:00-21:00 |
| Domestic Holidays | [email protected] 0120-6907410 | Book Online | 10:00-19:00 |
| International Holidays | [email protected] 0120-6907415 | Book Online | 10:00-19:00 |
| Rail Support | [email protected] | Book Online | 09:00-21:00 |
| Bus and Cab Support | [email protected][email protected] | Book Online | 09:00-21:00 |
Yatra History
In April 2012, it became the second-largest online travel service in India, with a 30 percent share of the ₹370 billion (US$4.6 billion) market for online travel-related transactions. It launched “holiday-cum-shopping card” with State Bank of India (SBI).
In September 2013, Yatra.com suffered a data breach of more than 5 million users records, exposing email and physical addresses, dates of birth and phone numbers along with both PINs and passwords stored in plain text.
In November 2013, Yatra.com launched e-gift cards in collaboration with Qwikcilver.
In January 2016, Yatra.com appointed Vikrant Mudaliar as a chief marketing officer. He previously served as chief sales and marketing officer at Lenskart.com. It was publicly listed on the NASDAQ under the ticker symbol “YTRA” in December of the same year.
In July 2019, Ebix, a US-based company, planned to acquire Yatra.com but the acquisition was cancelled in June 2020.
In June 2020, Yatra.com announced an underwritten public offering at $11.5 mn and laid off about 400 employees around the same time.
In June 2021, Yatra collaborated with Oyo Rooms, Airbnb, and EaseMyTrip to form the Confederation of Hospitality, Technology and Tourism Industry (CHATT), an industry body for the tourism sector of India.
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